Jhanvi Jhanvi
Brampton
Summary
Dedicated and knowledgeable individual with vast experience providing exceptional customer service to a wide variety of clients. Proven ability to quickly assess customer needs and provide appropriate solutions.
Overview
3
3
years of professional experience
Work History
Service Coordinator
Lakeside Gas Performance
11.2022 - 03.2024
- Main point of contact for all the inquiries and scheduling of technicians.
- Responded to over 50-70 daily caller requests with information about assistance and timeframes through different channels.
- Setting service calls in order of priority and deploying service personnel and monitoring service calls until they are resolved.
- Collaborated with cross-functional teams to optimize service operations and improve client experiences.
- Performs tasks that support billing operations such as data entering and updating access
information and uploading of invoices. - Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Assisting service technicians with their routes for more flexible and effective solution.
Dispatcher/customer Service
Manage Transport
01.2021 - 10.2022
- Manually log and complete paperwork for all inbound and outbound trailers on logsheet and assist with dispatching loads in transportation
- Updated records of driver locations, delays, and cancellations.
- Prepared weekly performance reviews for drivers based on their adherence to company standards.
- Developed strategies for improving efficiency within the dispatch department.
- Worked with Transportation Management System (TMS) and Freight Management System (FMS).
- Monitor all outbound dispatch trailer and times to ensure loads departure when scheduled.
- Planned and coordinated numerous marketing and public relations event, resulting in a significant increase in new members and consistent event success.
- Conferred with customers or supervising personnel to address questions, problems or requests for service or equipment
- Excelled in multitasking to manage a high call volume with professionalism and efficiency.
- Demonstrated strong problem-solving skills in resolving customer inquiries and complaints.
Education
International Business Management
Lambton College, DAV public college
High School Diploma -
DAV College
Phillaur02.2017
Skills
- Excellent accuracy and strong attention to detail
- Strong communicator with excellent coordination skills
- Excellent organizational skills and ability to multi-task in a fast-paced environment
- Ability to work flexible schedule while maintain a good attendance record
- Excellent customer satisfaction and negotiation skills
- Proficient with Microsoft Office software including Word, Excel, PowerPoint to develop and work on concise documents and presentations
Abilities
- AVAAL Trucking software
- Load link
- DAT Load board
- City Dispatching
- Invoicing
- ACE/ACI
Timeline
Service Coordinator
Lakeside Gas Performance
11.2022 - 03.2024
Dispatcher/customer Service
Manage Transport
01.2021 - 10.2022
International Business Management
Lambton College, DAV public college
High School Diploma -
DAV College
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