Crystal Ochoa
Tracy
Summary
A dedicated service professional with strong background in coordinating and managing service operations. Known for driving efficiency and enhancing customer experiences while fostering collaborative team environment. Reliable and adaptable, equipped with key skills in communication and organization.
Overview
8
8
years of professional experience
Work History
Service Coordinator
Cranetechinc
Modesto, CA
01.2026 - Current
- Led cross-functional team meetings to address operational challenges and streamline workflows.
- Oversaw inventory management, ensuring availability of necessary tools and resources for services.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
Dispatcher
Service Champions Home Services
Pleasanton, CA
07.2020 - 12.2025
- Coordinate and schedule daily routes for 30+ field technicians.
- Maintain accurate logs, technician hours, and service documentation.
- Enter and verify data in multiple administrative systems.
- Communicate with customers and employees regarding changes, delays, and updates.
- Assist the office with confidential paperwork and administrative tasks.
- Prioritize urgent requests and optimize workflow.
Customer Service Representative
National Budget Planners
Livermore, CA
03.2018 - 03.2020
- Conducted detailed financial assessments for clients.
- Reviewed documents including income, expenses, and credit reports.
- Supported clients through budgeting and planning processes.
- Ensured accuracy in client records and confidential documents.
- Demonstrated strong interpersonal and communication skills.
Education
Bachelor’s Degree - Sociology, Minor in Criminal Justice
California State University, East Bay
Hayward, CA05-2025
Skills
- Payroll & benefits documentation accuracy
- Data entry, auditing & records management
- Experience handling confidential employee and financial information
- Strong communication & employee support skills
- Coordination, scheduling & deadline management
- Problem-solving & conflict resolution
- Quick learner with software systems
- Bilingual: Fluent in Spanish (speaking, reading, writing)
- High professionalism & attention to detail
Languages
Spanish — Fluent
English — Fluent
Timeline
Service Coordinator
Cranetechinc
01.2026 - Current
Dispatcher
Service Champions Home Services
07.2020 - 12.2025
Customer Service Representative
National Budget Planners
03.2018 - 03.2020
Bachelor’s Degree - Sociology, Minor in Criminal Justice
California State University, East Bay