Jewel Benny
Thunder Bay
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems. Knowledgeable business processes and customer service best practices. Demonstrated organizational and multitasking skills, ensuring smooth daily operations and high team morale. Track record of fostering collaborative work environment and adapting to changing needs efficiently.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Transit Operator
City Of Thunder Bay
08.2023 - Current
- Operate transit vehicles safely and efficiently in compliance with traffic regulations and company policies.
- Make sound decisions under pressure in stressful situations.
- Communicate effectively and concisely with passengers and management
- Provide excellent customer service, assisting passengers, including those with mobility requirements.
- Demonstrate strong time management, analytical thinking, problem-solving, and decision-making skills.
- Work collaboratively with a variety of individuals from diverse backgrounds.
- Ensure compliance with the Occupational Health and Safety Act.
- Acted as a positive representative of the City of Thunder Bay Transit by maintaining a professional appearance and demeanor at all times while on duty.
Retail Sales Professional
Michael Hill Jeweller
08.2022 - 07.2023
- Greeted customers and engaged in conversation to assess needs
- Received and processed online orders for shipment or store pick-up
- Organized sales floor in accordance with company merchandising standards
- Explained products and services to help customers make informed decisions
- Used company system for tracking inventory to reduce errors and maximize profits
- Used POS system to process sales and refund transactions
- Placed special orders, submitted online orders, or contacted other stores to find desired items
- Opened and closed cash registers, balanced cash drawers, and made deposits
- Watched for and recognized security risks and thefts
Customer Service Sales Floor Representative
Walmart
10.2020 - 04.2022
- Resolved customer inquiries and complaints in a professional manner
- Remained knowledgeable of advertised sales and plan-o-grams to assist customers
- Cross-trained to assist with cash register operations, customer service and stock replenishment
- Assisted with store operations in conjunction with assigned tasks and duties
- Communicated with customers by mail and telephone about order status, shipping dates and delivery tracking numbers
- Provided excellent customer service by responding quickly to any questions or concerns they may have had about their orders
Assistant General Manager
KFC
03.2020 - 07.2021
- Recruited and hired associates to meet business needs and requirements
- Controlled budgets and conducted financial analysis to optimize profitability
- Prepared and presented reports to inform upper management
- Monitored receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage
- Determined customer needs by asking relevant questions and actively listening to responses
- Established and maintained relationships with vendors
- Coordinated and directed financial or budget activities to fund operations, maximize investments, or increase efficiency
- Prepared staff work schedules and assigned specific duties
- Reviewed financial statements, sales reports, and other performance data to measure productivity
- Motivated, trained, and disciplined employees to maximize performance.
Education
Post Diploma - Human Resources Management
Confederation College
Thunder Bay, Ontario12.2019
Post Diploma - International Business Management
Confederation College
Thunder Bay, Ontario12.2018
Master Of Business Administration (M.B.A.) - Finance and Marketing
Bangalore University
08.2016
Bachelor Of Business Management - Finance
Srinivas Institute of management Studies
07.2014
Skills
- Customer Service & Conflict Resolution
- Teamwork & Collaboration
- Strong time management, analytical/critical thinking
- Problem-Solving & Decision-Making while under pressure of stressful situations
- Ability to work well in a team environment
- Financial Analysis & Budgeting
- Microsoft Office & Computer Proficiency
- Occupational Health & Safety Compliance
- Organizational skills and the ability to multi-task
- Adaptable to change
Certification
- In Good Hands - Thunder Bay Regional Hospital
- CZ Ontario License
Timeline
Transit Operator
City Of Thunder Bay
08.2023 - Current
Retail Sales Professional
Michael Hill Jeweller
08.2022 - 07.2023
Customer Service Sales Floor Representative
Walmart
10.2020 - 04.2022
Assistant General Manager
KFC
03.2020 - 07.2021
Bachelor Of Business Management - Finance
Srinivas Institute of management Studies
- In Good Hands - Thunder Bay Regional Hospital
- CZ Ontario License
Post Diploma - Human Resources Management
Confederation College
Post Diploma - International Business Management
Confederation College
Master Of Business Administration (M.B.A.) - Finance and Marketing
Bangalore University
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