JETHER AKPI
Thunder Bay,ON
Summary
- Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
- Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Reliance Home Comfort
Thunder Bay, Ontario
04.2023 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Set up and activated customer accounts.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Supported sales team members to drive growth and development.
Customer Service Representative
Pizza Pizza
Thunder Bay, ON
10.2022 - 12.2022
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Educated customers on special pricing opportunities and company offerings.
- Answered inbound calls, chats and emails to facilitate customer service.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Strengthened customer retention by offering discount options.
Education
High School Diploma -
Rosedale Global High School
Markham, ON04.2022
Bachelor of Science - Computer Science
Lakehead University
Thunder Bay, ONSkills
- Strong Communication
- Sales and customer support
- High standard of confidentiality
- Motivated to multitask
- Upselling Products and Services
- Project Management Tools
- Microsoft Office Skills
- Efficient and Detail-Oriented
- Teamwork and Collaboration
- Policies and Procedures Adherence
- Mail Management
- Organization Skills
Timeline
Customer Service Representative
Reliance Home Comfort
04.2023 - Current
Customer Service Representative
Pizza Pizza
10.2022 - 12.2022
High School Diploma -
Rosedale Global High School
Bachelor of Science - Computer Science
Lakehead University
Similar Profiles
ALIREZA GHANE AZADALIREZA GHANE AZAD
Home Comfort Adviser at Reliance Home ComfortHome Comfort Adviser at Reliance Home Comfort
Ben GuentherBen Guenther
HVAC-R Service Technician at Reliance Home ComfortHVAC-R Service Technician at Reliance Home Comfort
Francesca ClarkFrancesca Clark
Legal Administrator at Reliance Home ComfortLegal Administrator at Reliance Home Comfort
JUGRAJ SINGHJUGRAJ SINGH
JOUNIOR INSTALLER (DOMESTIC GAS FITTER) at Reliance Home ComfortJOUNIOR INSTALLER (DOMESTIC GAS FITTER) at Reliance Home Comfort
Jessie ForbesJessie Forbes
Social Work Student at Drug Treatment Court (Thunder Bay Indigenous Friendship Centre)Social Work Student at Drug Treatment Court (Thunder Bay Indigenous Friendship Centre)