- Running
- Weight Lifting
- Soccer
Jesus Garcia
Stockton
Summary
With over 10 years of experience in the supply chain industry, this professional has successfully fulfilled multiple roles, including the most recent position as a customer service representative. Expertise lies in addressing and resolving customer concerns to ensure satisfaction. Prioritizes team collaboration and strives for positive outcomes in every task. Known for a nimble mind, excels in effective communication and displays outstanding problem-solving skills.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
DHL
09.2022 - 12.2024
- Report numbers on a quarterly basis for material in-transit from depot to depot, both internationally and domestically
- Review, track, and investigate any delays reflected on the in-transit report provide by Lam Research
- Assess and confirm variance discrepancies escalated by receiving teams
- None true variances are removed from M.Tag and returned to the receiving team to be processed
- True variances are escalated to shipping plants via Outlook addressing any damages, shortages, overages, or incorrect material
- Work with Global Transportation team via Outlook to escalate shipment that may be delayed, misrouted, or lost in-transit
- Work with Transpak team via outlook to assess if damaged crates can be fixed or replaced
- Generate a PowerPoint presentation on a weekly basis displaying the dollar amount in-transit as well as current solutions that being implemented to resolve all open lines
Interim - Receiving Lead
DHL
09.2022 - 12.2024
- Calculate the team's productivity goals at the start of the shift
- Calculate floor workload and the teams productivity on quarterly basis
- Update management staff on quarterly reports via Outlook and Teams
- Validate and correct the country of origin for processed material that are deemed inaccurate
- Reprint transfer pack slips
- Confirm and validate that PO lines in question are in good standing via SAP and sign off pack slips for receivers to process
- Print Lam part labels via SAP
- Log variances into M.Tag
- Escalate expedited shipment to receivers
- Feed shipment freight to stations according to date and time
- Assist receivers with any questions or concerns
- Continue duties as a Receiver
Receiver
DHL
09.2022 - 12.2024
- Downsize material to the smallest storage size
- Assess and verify pack slip's Lot, PO, SKU, quantity, and county of origin
- Assess and verify the tracking/hawb from various vendors
- Verify that the cones (systematic storage location) assigned to the work station are clean/empty prior to receiving
- Utilize WMS, OMS, and Putty to input/receive all verified items
- Proficient at chain receiving/parcel receiving both batched and serialized freight
- Report inconsistencies to the team lead and supervisor regarding any inaccurate quantities, damages, wrong tracking information, or unapproved receiving status
- Assist customer services representatives in receiving expedited flight: variances, hot email, special receiving projects assigned by upper management
- Train new employees
Inventory Control Associate
Crate & Barrel
08.2018 - 04.2022
- Data entry into ASN400
- Profile unidentifiable product using QBIT
- Manage put-away labels: open, close, delete
- Update parcel and local pick label: review warehouse inventory, write new location on pick label, create manual move, confirm manual move, confirm pick label
- Reprint local and parcel labels
- Update cross-dock and inter company labels: receive flagged labels, confirm flagged location, review warehouse inventory, update pick label (confirm), write new location on pick label
- Cancel local, parcel, cross-dock, and inter-company labels when units are no longer available
- Systematically open, freeze, close, delete, and create addresses as needed due to varying conditions
- Systematically review a location's format and recode its purposes
- Perform daily cycle counts using hand held scanner
- Make adjustments and create/confirm manual moves based on information generated from cycle counts
- Utilizing the ASN400's features of the warehouse history, warehouse inventory, and manual move inquiry, investigate all discrepancies revolving flagged addresses, receiving errors, picking errors, put-away errors, and shipping errors
- Identify and correct shipping and receiving errors via ASN400 and hand held scanner
- Increase Crate & Barrel sales through personal and assigned projects
- Assist in customer service regarding lost pieces via emails
- Communicate with managers, supervisors, and leads regarding commonly miss-picked items, shipping errors, and items that need to be found
- Assisted in replenishing inventory as well as picking orders
Outbound Warehouse Associate
Home Depot
12.2020 - 06.2021
- Organize, consolidate, and palletize oncoming product from multiple conveyers
- Break down empty boxes
- Run hourly audits of pallets to insure accuracy
Material Handler
Home Depot
12.2020 - 06.2021
- Use order selector and hand held scanner to pull self-automated orders
- Neatly palletize picked product and separate labels accordingly for the next team to label items
- Return over-picked items back to inventory
Inbound Warehouse Associate
Home Depot
12.2020 - 06.2021
- Offload trailers using sit-down forklift
- Prep pallets and scan pallets into system
- Verify that the quantity and unit match the vendor label
- Immediately after offloading trailers, switch machines to a stand up forklift and start replenishing inventory
- Consolidate product as needed to make space for replenishments
Interim - Lead
CBC Steel Buildings
01.2016 - 02.2018
- Hold daily stand up meetings: inform team of current projects that need to be completed first, read out loud the daily safety topic and elaborate on such matters
- Supply team with equipment
- Assist operators with any confusion or troubles that may arise
- Train new employees
Shear Operator
CBC Steel Buildings
01.2016 - 02.2018
- Read and analyze blueprints to assess order for any missing or unprocessed components
- Apply basic algebra to data gathered from blueprints to map out how to fabricate steel components
Crane Operator
CBC Steel Buildings
01.2016 - 02.2018
- Transfer fabricated material, beams, and metal waste to and from bays
- In charge of off-loading trailers with overhead crane
Welding Operator
CBC Steel Buildings
01.2016 - 02.2018
- Stitch together fabricated components into Ogden in accordance to blueprints via stick welding
- Run full automated weld across the steel layout while taking into account the speed, current temperature, and thickness of material, all while continuously inspecting and adjusting weld
Lead
QBR
04.2014 - 01.2016
- Hold stand up meetings: address daily safety topics, lead out stretches
- Train new employees
- Mentor team members
- Update productivity board on a hourly basis
Equipment Operator
QBR
04.2014 - 01.2016
- Assist inbound with replenishing orders
- Assist outbound with pulling orders
Education
Business Management -
San Joaquin Delta College
Stockton, CA01-2027
High School Diploma -
Weber Institute of Applied Sciences & Technology
Stockton, CA05.2011
Skills
- Proficient with SU: WMS, OMS
- Proficient with Putty
- Experienced with SAP
- Proficient with ASN400
- Proficient with QBIT
- Proficient with Microsoft Office
- Proficient with Excel
- Proficient with Outlook
- Proficient with Teams
- Proficient with Google platforms
- Strong interpersonal skills
- Strong analytical skills
Interests
Timeline
Customer Service Representative
DHL
09.2022 - 12.2024
Interim - Receiving Lead
DHL
09.2022 - 12.2024
Receiver
DHL
09.2022 - 12.2024
Outbound Warehouse Associate
Home Depot
12.2020 - 06.2021
Material Handler
Home Depot
12.2020 - 06.2021
Inbound Warehouse Associate
Home Depot
12.2020 - 06.2021
Inventory Control Associate
Crate & Barrel
08.2018 - 04.2022
Interim - Lead
CBC Steel Buildings
01.2016 - 02.2018
Shear Operator
CBC Steel Buildings
01.2016 - 02.2018
Crane Operator
CBC Steel Buildings
01.2016 - 02.2018
Welding Operator
CBC Steel Buildings
01.2016 - 02.2018
Lead
QBR
04.2014 - 01.2016
Equipment Operator
QBR
04.2014 - 01.2016
High School Diploma -
Weber Institute of Applied Sciences & Technology
Business Management -
San Joaquin Delta College
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