DEEKSHA AGGARWAL
Brampton,Ontario
Summary
Skilled Production Worker offering more that a 4 years of experience in customer service, warehouse and manufacturing environments. Focused on being productive and safety-minded at all times.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Established and adjusted work procedures to meet production budgets, schedules and delivery goals.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Amazon
08.2021 - 12.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Optimized customer support by establishing collaborative service environment.
Legal Assistant and immigration consultant
ACE LAW GROUP
05.2020 - 07.2021
- Provide full scope legal administrative support such as document preparation, drafting letters, client correspondence, binder preparation, overseeing trust funds, and billing;
- Perform complex editing and formatting for correspondence and documents;
- Complete due diligence searches (Corporate Registry, Personal Property Registry, Land Titles);
- Calendar management and meeting organization;
- Document management duties, including filing and diary system;
- Building a positive rapport with staff, lawyers and clients;
- Provide additional administrative assistance and general office duties as assigned; and
- Follow instructions with minimum supervision and be able to thrive in a professional team environment
- Bookkeeping, issuing invoices, processing payroll, scheduling and office management
PRODUCTION TEAM LEADER
MENASHA PACKAGING
01.2018 - 04.2020
- Reviewing work of 36-40 line workers, engaged in the duties of packaging, assembling, labelling, inspection, machine operating etc
- Supervise and train all general labor personnel in the assembly of displays, packaging and making sure they follow the company policies, safety practices, job duties and guidelines they are trained in
- Resolving work related issues like quality issues, equipment failure, on-floor accidents (writing down safety snags) and daily safety meetings
- Plan, organize and establish work schedules and procedures, resolve work-related issues, prepare and submit progress and other reports and co-ordinate activities with other supply-chain work units or departments
- Hourly inspection in all the aspects of production line work (quality assurance, product quantity, damages) and update the paperwork (job docket) according to the results
- Working regularly with computer software such as Pack manager (WMS) and Microsoft office /windows and preparing reports.
Office adminstration
THINK ETHNIC ( CO-OP)
10.2017 - 01.2018
- Respond to inbound telephone enquiries related to product sold
- Established customer service and checklist to increase quality and consistency of customer experience
- Greeted dealing: processed debit and credit transaction, received money and provided correct changes
- Handled inquiries both on and in-person and over the phone.
Education
POST DEGREE - INTERNATIONAL BUSINESS MANAGEMENT, supply chain, business, marketing, accountancy
Lampton College
Mississauga, ON08.2018
BACHELOR OF COMMERCE - undefined
DAV college
2015
Skills
- WMS software, Microsoft Office, SAP are all considered an asset
- Proficient use of the English language (Reading, writing, Speaking)
- Safety Standards Compliance
- Teamwork and Communication
- Task Delegation
- Assessing Production Schedules
- Team Meetings
- Job Assignments
Timeline
Customer Service Representative
Amazon
08.2021 - 12.2022
Legal Assistant and immigration consultant
ACE LAW GROUP
05.2020 - 07.2021
PRODUCTION TEAM LEADER
MENASHA PACKAGING
01.2018 - 04.2020
Office adminstration
THINK ETHNIC ( CO-OP)
10.2017 - 01.2018
POST DEGREE - INTERNATIONAL BUSINESS MANAGEMENT, supply chain, business, marketing, accountancy
Lampton College
BACHELOR OF COMMERCE - undefined
DAV college
Similar Profiles
Jessica MaciasJessica Macias
Area Manager at AmazonArea Manager at Amazon
Deepak P LDeepak P L
Quality Assurance Compliance Specialist at AmazonQuality Assurance Compliance Specialist at Amazon
Kymarha DorsainvilKymarha Dorsainvil
Warehouse Worker at AmazonWarehouse Worker at Amazon
Abdulhalim LarryAbdulhalim Larry
Delivery Driver at AmazonDelivery Driver at Amazon
Arshdeep SinghArshdeep Singh
Early Childhood Educator at Sunita ModyEarly Childhood Educator at Sunita Mody