Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jessika Kutzera

Phelan

Summary

Proven leader and effective communicator, adept at fostering teamwork and enhancing customer satisfaction. At Stater Bros Markets, I spearheaded efficiency improvements and trained staff, significantly boosting department profitability. Skilled in client relationship management and problem-solving, I excel in dynamic environments, ensuring operational excellence and positive client interactions.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Delivery Driver

A-Teams
11.2024 - 01.2025
  • Loaded and unloaded packages carefully, maintaining product integrity.
  • Used handheld devices to track and confirm delivery status.
  • Ensured customer satisfaction by providing friendly service during deliveries.
  • Navigated local streets to ensure timely delivery of goods.

Assistant Produce Manager

Stater Bros Markets
07.2016 - 10.2024
  • Continuously improved processes and procedures within the department to maximize efficiency, reduce waste, and increase overall profitability.
  • Demonstrated strong leadership skills by stepping into management roles when necessary, ensuring smooth operations in the absence of a manager.
  • Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
  • Participated in regular department meetings to discuss performance metrics, strategies for improvement, and upcoming promotional activities.
  • Assisted in the creation and implementation of seasonal produce programs, effectively showcasing popular items during peak times.
  • Assisted in training new team members, fostering an environment of teamwork and continuous learning for all staff.

Vacation Rental Property Manager

Big Bear Vacation Rental
09.2015 - 11.2016
  • Provided exceptional customer service through clear communication channels such as email, phone calls, or in-person meetings when necessary.
  • Collaborated with housekeeping staff to ensure timely turnovers and maintain high standards of cleanliness in all rental properties.
  • Coordinated with maintenance teams to address issues quickly and minimize downtime between bookings.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Communicated effectively with owners, residents, and on-site associates.
  • Assisted guests in planning their vacations by providing personalized recommendations, ensuring memorable and enjoyable stays.

Education

High School Diploma - General Studies

Apple Valley High School
Apple Valley, CA
06.2009

Skills

  • Multitasking and organization
  • Documentation and reporting
  • Ethics and integrity
  • Social skills
  • Teamwork and collaboration
  • Positive attitude
  • Customer service
  • Valid Driver's license
  • Dependable and reliable
  • Time management skills
  • Safe driver training
  • Verbal and written communication
  • Cash transaction handling

Certification

Food Handlers card

Timeline

Delivery Driver

A-Teams
11.2024 - 01.2025

Assistant Produce Manager

Stater Bros Markets
07.2016 - 10.2024

Vacation Rental Property Manager

Big Bear Vacation Rental
09.2015 - 11.2016

High School Diploma - General Studies

Apple Valley High School

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Jessika Kutzera