Jessie Ellis
Ajax ,Ontario
Summary
Dynamic experience as an Assistant Manager with a proven track record in enhancing customer satisfaction and improving operational efficiency. Skilled in money handling and team leadership, I foster positive work environments while ensuring accurate daily reporting. Recognized for resolving customer complaints swiftly, driving repeat business through exceptional service.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Assistant Manager
Dollar Tree Canada
2015.01 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Event Planner
Events For You
2022.03 - 2025.02
- Increased event attendance by developing strategic marketing campaigns and engaging promotional materials.
- Coordinated schedules and timelines for events.
- Conferred with event staff at event site to coordinate details.
- Coordinated with participating vendors during event planning.
- Adapted quickly to unforeseen circumstances or changes in the event landscape, implementing contingency plans as needed.
- Developed strong relationships with clients, fostering trust and rapport for ongoing business opportunities.
- Established working relationships with clients by organizing various events.
- Optimized event layouts and floor plans to maximize attendee flow and overall experience, minimizing congestion in high-traffic areas.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Provided payment directions and invoices to vendors in timely manner.
- Received and reviewed vendor applications.
Special Needs Staff Leader
City of Toronto, Parks and Recreation
2009.05 - 2022.03
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Established positive relationships with customers and other staff members.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
- Led and guided program planning, coordination and evaluation.
Education
Some Studies - Developmental Service Worker
Centennial College
ScarboroughSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Task delegation
- Retail operations
- Employee scheduling
- Adaptability and flexibility
Languages
English
Professional Working
Certification
First Aid and CPR-C
WHMIS training yearly
Timeline
Event Planner
Events For You
2022.03 - 2025.02
Assistant Manager
Dollar Tree Canada
2015.01 - Current
Special Needs Staff Leader
City of Toronto, Parks and Recreation
2009.05 - 2022.03
Some Studies - Developmental Service Worker
Centennial College