Jessie Dickman
Ottawa,ON
Summary
Approachable Hostess with extensive experience managing reservations and waitlists. Warmly greets and seats guests promptly to maintain workflows. Highly organized and committed to creating welcoming atmosphere.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Restaurant Hostess
Brookstreet Hotel
08.2022 - Current
- Manage seating chart and monitor activity in 100 seating capacity restaurant to keep constant and efficient dining flow.
- Support servers, food runners, and bussers with keeping dining area ready for every guest.
- Prepare dining room for service by cleaning , organizing tables and placing table settings.
- Report problematic guests to management to foster safe and pleasant environment.
- Greet customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answer phone calls to take
- Rearrange tables and chairs for large parties and retrieved high chairs for children.
- Back up servers by checking on tables and retrieving items for guests.
- Resolve customer complaints efficiently and discreetly either independently or with manager's assistance.
Education
High School Diploma -
Woodroffe High School
Ottawa, ON06.2023
Skills
- Reservation Coordination
- Microsoft Outlook, MS Word, Canvas, Python
- Understanding Customer Needs and responding to feedback in timely manner
- Calm and Professional Under Pressure
- Issue and Complaint Resolution
- Adaptability and willingness to learn new things
- Flexibility to work well either independently or in Team environment
- Ensure visual standards are well maintained and organized
Languages
English
Native or Bilingual
French
Limited Working
Certification
- ServSafe Certification issued by the ACGO
Interests
Reading, gaming, sketching
Timeline
Restaurant Hostess
Brookstreet Hotel
08.2022 - Current
High School Diploma -
Woodroffe High School
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