Jessica Yuan
Richmond,BC
Summary
Dynamic co-owner of Alley 16 and Kurosan Aberdeen, adept in Mandarin and English, with a proven track record in enhancing customer satisfaction and optimizing financial management. Successfully owned and operated two restaurants. Excels in recruiting and mentoring teams, fostering a culture of collaboration and high performance while demonstrating the ability to sell anything. Skilled in customer relations and small business operations, significantly boosting brand engagement and operational efficiency.
Overview
7
7
years of professional experience
Work History
Co-Owner
Alley 16
Vancouver
01.2022 - Current
- Optimized inventory management systems for streamlined ordering processes and reduced waste levels.
- Developed marketing materials and campaigns to boost brand awareness and customer engagement.
- Recruited, interviewed and hired new staff members and developed training materials for employees.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Developed a strong company culture, fostering teamwork and collaboration among staff members.
Co-owner
Kurosan Aberdeen
Richmond
08.2017 - 08.2021
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction ratings by consistently delivering high-quality products and services.
- Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
- Ensured accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.
- Mentored employees to improve work performance, promoting professional development and growth within the company.
Education
S.Bonaventure Girls High School
Taipei, TaiwanSkills
- Excels in sales related environment
- Fluent in Mandarin and English
- Serving It Right certified
- Small business operations
- Customer Relations
- Policy and procedure implementation
- Sales Strategies
- Recruiting and training
Languages
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Timeline
Co-Owner
Alley 16
01.2022 - Current
Co-owner
Kurosan Aberdeen
08.2017 - 08.2021
S.Bonaventure Girls High School