JESSICA WITTMAN
Peterborough,ON
Summary
Dedicated social services professional with over 2 years of experience in case management, crisis intervention, and client advocacy. Proven ability to assess needs, coordinate services, and support vulnerable populations through challenging circumstances.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Harm Reduction Specialist
Four Counties Addiction Services Team Inc.
Peterborough, ON
06.2024 - Current
- Coordinated emergency response protocols and delivered life-saving interventions during critical incidents while maintaining a calm, professional environment.
- Provided referrals for mental health services, rehabilitation, treatment programs, and housing or shelter, as needed.
- Provided harm-reduction education to clients on best practices for injection techniques, and the proper use of injection supplies.
- Utilized the Neo360 harm reduction service management platform to record client participation in supervised consumption services, and track service utilization data for provincial reporting requirements.
Supportive Housing Counsellor/Facilitator
John Howard Society of Kawartha Lakes & Haliburton
Peterborough, Ontario
11.2024 - 02.2025
- Implemented comprehensive case management strategies for housing-insecure clients, facilitating successful transitions through personalized support and resource coordination
- Make referrals to community resources for housing support
- Guide clients in exploring housing options and developing individualized action plans for securing sustainable housing
Residential Support Worker
The John Howard Society
Peterborough, Ontario
06.2023 - 10.2024
- Conduct check-in meetings with clients, and maintain and review client observation binders and logs throughout shifts.
- Track and record all client-related data and activities through EMHware, a cloud-based agency management software for social, addiction, and mental health services.
- Supervise residents' legal conditions of release, and liaise with the local CSC Parole Office and Peterborough Police.
- Monitored and documented prescribed medication administration to ensure compliance with treatment protocols, and maintain accurate accountability records.
After Hours Social Services
Ministry of Community and Social Services
Peterborough, Ontario
01.2023 - 06.2024
- Provide after-hour emergency service by phone to recipients seeking shelter when local ministry offices are closed.
- Facilitate transportation to or from a medical facility, or shelter to shelter.
- Resolved conflicts with distressed individuals via empathetic communication and effective de-escalation strategies.
- Determine whether a client is eligible for shelter through the Homeless Individuals and Families Information System (HIFIS).
Shelter Worker
Brock Mission
Peterborough, Ontario
01.2023 - 06.2024
- Conduct client intakes and create housing plans based on their individual needs to assist in their search for housing.
- Collaborate with local agencies, including the police, and other shelters, such as Cross Roads and Brock Mission.
- Engage with clients using trauma-informed care, harm reduction principles, and de-escalation techniques.
- Help clients develop the life skills they will need to transition successfully to independent living.
Education
Bachelor of Arts - Criminology
Wilfrid Laurier University
Peterborough, ON06.2025
College Diploma - Protection, Security & Investigations
Fleming College
Peterborough, ON06.2021
Skills
Hard skills: case management, crisis intervention, clinical assessment, report writing, trauma-informed therapy, technology proficiency
Soft skills: empathy, communication, problem-solving, multitasking, organization, active listening, adaptability, advocacy
Certification
- Non-violent Crisis Intervention (NVCI)
- Standard First Aid
- Mental Health First Aid
- HIPAA Compliance Training
- WHIMIS
Timeline
Supportive Housing Counsellor/Facilitator
John Howard Society of Kawartha Lakes & Haliburton
11.2024 - 02.2025
Harm Reduction Specialist
Four Counties Addiction Services Team Inc.
06.2024 - Current
Residential Support Worker
The John Howard Society
06.2023 - 10.2024
After Hours Social Services
Ministry of Community and Social Services
01.2023 - 06.2024
Shelter Worker
Brock Mission
01.2023 - 06.2024
Bachelor of Arts - Criminology
Wilfrid Laurier University
College Diploma - Protection, Security & Investigations
Fleming College
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