Jessica Wells
Guelph,ON
Summary
Accomplished Personal Support Worker and Bakery Department Manager, adept in team leadership and innovative merchandising techniques, boosting visibility and sales. Excelled in customer service and complex problem-solving, enhancing client wellness and store profitability. Skilled in staff training, demonstrating adaptability and multitasking abilities across diverse roles. Provided optimal support to clients through personalized assistance and care.
Overview
18
18
years of professional experience
Work History
Personal Support Worker
ParaMed Home Health Care
09.2016 - Current
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
- Trained and efficiently conducted G-Tube feedings with Kangeroo pump as well as manuel with syringe
Server/Banquet Bartender
Royal Botanical Gardens
02.2012 - 10.2014
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Bakery Department Manager
Creekside Market
01.2007 - 09.2011
- Maximized productivity through effective delegation of tasks among team members according to skill level and workload capacity.
- Implemented innovative merchandising techniques that resulted in an appealing display and increased product visibility.
- Managed inventory effectively, reducing waste and maintaining optimal stock levels for increased sales.
Education
Graduate Certificate - Personal Support Worker
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON08.2016
Graduate Certificate - Tourism And Hospitality Management
Mohawk College of Applied Arts And Technology
Hamilton, ON08.2014
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Computer Skills
- Attention to Detail
- Adaptability and Flexibility
- Multitasking Abilities
Timeline
Personal Support Worker
ParaMed Home Health Care
09.2016 - Current
Server/Banquet Bartender
Royal Botanical Gardens
02.2012 - 10.2014
Bakery Department Manager
Creekside Market
01.2007 - 09.2011
Graduate Certificate - Personal Support Worker
Conestoga College Institute of Technology And Advanced Learning
Graduate Certificate - Tourism And Hospitality Management
Mohawk College of Applied Arts And Technology
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