Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Melissa Skinner

Kingston,ON

Summary

Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Personal Support Worker

Arbour Heights
03.2023 - Current
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Consulted with supervisors to assess cases and plan strategies for enhancing care.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.

Personal Support Worker

Trillium Community Care Centre
09.2021 - 09.2022
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Conducted light housekeeping duties to maintain a clean and comfortable living space for patients.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Built strong relationships with clients to deliver emotional support and companionship.

Manager

Wing Central
06.2011 - 06.2020
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Controlled costs to keep business operating within budget and increase profits.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Accomplished multiple tasks within established timeframes.

Server

Wing Central
06.2010 - 06.2011
  • Cultivated warm relationships with regular customers.
  • Served food and beverages promptly with focused attention to customer needs.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Education

Personal Support Worker

Loyola School of Adults And Continuing Education
KIngston
09-2021

High School Diploma -

College Heights S.S
Guelph
06-2005

Skills

  • Positive Attitude
  • Team Leadership
  • Multitasking and Organization
  • Problem-Solving
  • Customer Service
  • Reliable and Responsible
  • Critical Thinking

Languages

English
Full Professional

Certification

  • First Aid Certification -
  • Cardiopulmonary Resuscitation (CPR)
  • ServSafe Food Handler Certification
  • Alcohol Server Certification
  • Food Handler Certificate


Timeline

Personal Support Worker

Arbour Heights
03.2023 - Current

Personal Support Worker

Trillium Community Care Centre
09.2021 - 09.2022

Manager

Wing Central
06.2011 - 06.2020

Server

Wing Central
06.2010 - 06.2011

Personal Support Worker

Loyola School of Adults And Continuing Education

High School Diploma -

College Heights S.S

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Melissa Skinner