Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Jessica Thompson

Summary

I am currently completing my PAB training where im gaining hands on experience in patient care, hygiene, safe mobility as well as supporting individuals with loss of autonomy and will be done as of May 1st, 2025. I also have a background in customer service, including work at McDonald's, which has helped me develop strong communication, multitasking, and teamwork skills. Im dedicated, empathetic and passionate about providing quality care and support in any role I take on. I adapt quickly, stay organized under pressure, and always aim to make a positive impact wherever I work.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Information Officer

Gatestone & Co
11.2021 - 06.2023
  • I would provide clients with information on different government programs by searching it up on my work computer.
  • I would take inbound phone calls and provide the clients as well with information via email by sending them telephone numbers and links.

Customer Service Representative

Concentrix
02.2021 - 08.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services,tracking numbers and how to use the product.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Investigated and resolved customer inquiries and complaints quickly.
  • I would take inbound calls concerning products.
  • I would place product orders.

Cashier

McDonald's
02.2017 - 01.2021
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Stocked, tagged and displayed merchandise as required.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Would take customers food orders both on cash and in drive thru.
  • Would make customers drinks.
  • Would ensure the work environment was clean.

Sales Associate

Toys"R"Us
08.2020 - 11.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed inventory to ensure product availability, contributing to uptick in sales.
  • Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Education

DEP - Prepose Aux Bénéficiaires

SHADD Business And Health Center
Montreal, QC
05-2025

High School Diploma -

Lakeside Academy
Montreal
06-2016

Skills

  • Public relations
  • Information management
  • Resolving conflict
  • Patient care and Hygiene support
  • Customer service
  • Communication and Empathy
  • CPR and First aid certified
  • safe patient transfers (PDSB trained)
  • team collaboration with healthcare staff
  • observation and reporting skills
  • Assistance with daily living activities (ADL's)
  • Emotional support and active listening

Languages

English
Native or Bilingual
French
Native or Bilingual

Certification

  • Hand Hygiene Training - 2024
  • CPR Training - 2024
  • PDSB Training - 2024

Timeline

Information Officer

Gatestone & Co
11.2021 - 06.2023

Customer Service Representative

Concentrix
02.2021 - 08.2021

Sales Associate

Toys"R"Us
08.2020 - 11.2020

Cashier

McDonald's
02.2017 - 01.2021

DEP - Prepose Aux Bénéficiaires

SHADD Business And Health Center

High School Diploma -

Lakeside Academy

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Jessica Thompson