Jessica Smit
Magathan Dental Centre
Edmonton,Canada
13
years of professional experience
Enthusiastic clerical professional with 10 years of experience in both customer service and administrative duties, and helping teammates in fast paced environment's. Gifted at maintaining upbeat attitude while greeting and interacting with customers, answering calls, making sure people are welcomed in a professional manner, at ease when approached by other staff, always providing proper office etiquette to represent any company. Highly organized, and accurate when entering data in any software provided to me and maintaining filing systems. I will handle all tasks given to me with a calm approach to make sure customer's do not feel overwhelmed or conflicted with decisions.
Work History
Receptionist Administrator
7 Years- Handled diverse needs for clients in-person, by phone or through email.
- Displayed professional standards at reception desk to impress visitors.
- Maintained office supply inventory and placed orders to meet demand.
- Coordinated appointment calendar and balanced schedules to promote optimal productivity. Making sure the schedule was full 2-3 weeks in advance.
- Implemented new recordkeeping and documenting systems to improve organization and traceability.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Utilized active listening skills to quickly resolve problems that may escalate to larger issues due to financial agreements.
Dental Receptionist
2 Years 9 Months- Answered and managed incoming calls and emails.
- Collected payments from patients and arranged payment schedules.
- Verified, updated and entered patient information into system.
- Gathered medical information, dental health history and vitals from patients.
- Arranged documents for insurance claims.
- Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
- Maintained master calendar and scheduled new appointments based on provider availability.
- Checked patients in and out, verified insurance and collected co-pays to keep business administrative and financial records current.
- Educated patients about post-operative and at-home care for optimal outcomes.
- Maintained office supplies inventory by checking stock and ordering new supplies.
Dental Receptionist
5 Months- Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
- Arranged documents for insurance claims.
- Collected payments from patients and arranged payment schedules.
- Answered and managed incoming calls and emails.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Kept office spaces well-stocked with administrative and medical supplies.
Office Administrator Coordinator
9 Months- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Maintained company accounting records by entering accounts payable, accounts receivable, invoices and expense reimbursements.
- Replenished office supplies, placing new orders for restocking to maintain inventory.
- Completed benefits paperwork, processed employee incident reports and performed data entry tasks to maximize team productivity.
- Tracked project performance data to generate reports and keep management informed of important trends.
- Coordinated staff scheduling to promote smooth office operations.
- Drove client retention and increased revenue by driving effective customer relationship management protocols.
Data Entry Clerk
3 Months- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Reviewed and updated account information in company computer system.
- Adhered to strict data confidentiality policies to prevent information leakage.
- Identified and corrected data entry errors to prevent duplication across systems.
- Compiled, sorted and verified electronic data against hard copies to support quality control efforts.
- Scanned and stored files and records electronically to reduce paper files and secure data.
Dental Receptionist
1 Year 6 MonthsDental Receptionist
4 MonthsVisual Product Manager
1 Year 1 Month- Provided oversight and collaboration through excellent documentation, organizational, analytical and communication.
- Gathered requirements, oversaw testing and monitored performance to proactively adjust product marketing strategies.
- Made recommendations to customers to promote brand effectiveness and product benefits.
- Recommended product changes to enhance customer interest and maximize sales.
- Modernized products based on consumer feedback and market analysis to increase sales and expand product offering.
- Boosted profits, delivering sales proposals and presentations using improvement planning software to communicate product quality.
Barista
1 Year 4 Months- Maintained calm demeanor during high-volume periods and special events.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Memorized official and off-menu coffee and tea preparations.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Created complex, hand-crafted beverages based upon customer preferences.
- Arranged merchandise and built eye-catching displays to increase sales.
- Enthusiastically engaged customers during busy periods to keep mood light and fun.
- Resolved customer disputes with tact and professionalism.
- Trained new baristas on beverage preparation and customer service techniques.
- Ensured compliance with health and safety standards in food handling and cleanliness.
Education
High School Diploma
Skills
Customer Service
Time Management
Multi-Line Phone Systems & Telephone Etiquette
Report Preparation
Multitasking and Organization
Data Entry
Organized and Efficient
Written and Verbal Communication
Calendar Management
Document Control
Teamwork and Collaboration
Schedule Coordination
Handling Complaints
Timeline
Receptionist Administrator
Magathan Dental Centre
10.2019 - CurrentRead More
Dental Receptionist
Hollick Kenyon Dental
01.2017 - 10.2019Read More
Dental Receptionist
West Market Dental
07.2016 - 12.2016Read More
Data Entry Clerk
Chew Chew Pediatric
01.2016 - 04.2016Read More
Office Administrator Coordinator
Anytime Fitness
11.2015 - 08.2016Read More
Dental Receptionist
Macleod Dental Choice
01.2015 - 05.2015Read More
Dental Receptionist
Chaparral Dental Wellness
05.2014 - 11.2015Read More
Visual Product Manager
Shoe Company
04.2014 - 05.2015Read More
Barista
Starbucks
08.2013 - 12.2014Read More
Calgary Christian High School
High School Diploma
Read More