Jessica Singh Nanda
Lethbridge,Canada
Summary
Dynamic and results-driven professional with a strong foundation in customer service, sales, and team management. Currently pursuing ongoing studies in Psychology at the University of Lethbridge to further enhance skill set. Proven track record in leadership roles, including shift management and sales representation, excelling in building relationships, driving sales, and leading teams to success. Seeking to advance career in a role that leverages extensive experience, leadership skills, and commitment to excellence.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Post Office Clerk & Cashier
Shoppers Drug Mart (Canada Post)
07.2022 - Current
- Assisted customers in completing necessary forms, resulting in accurate and timely mail delivery.
- Provided guidance on postage rates and shipping options to help customers make informed decisions about their mailing choices.
- Improved customer satisfaction by efficiently sorting and distributing mail to appropriate recipients.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
Shift Manager
Cleo: Women's Clothing And Petite Clothing
01.2022 - 03.2022
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Promoted a positive work environment through open communication and constructive feedback.
- Exercised composure under pressure and in escalated customer service scenarios.
Keyholder
Fairweather/Stockhomme
09.2021 - 12.2021
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
Sales Representative
Aptech Computers Education
01.2020 - 01.2021
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Internship (Sales representative)
Dice Computers
05.2019 - 08.2019
- Expanded customer base through cold calling, networking, and relationship building.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Education
Bachelors in Psychology -
University of Lethbridge
High School -
GD Goenka Public School
Senior Secondary -
St. Mary's Convent College
Skills
- Energetic
- Communication skills
- Presentation skills
- Customer service
- Managerial Skills
- Persuasive mind
- Enthusiastic
- Serve with a smile
- Mail Sorting Proficiency
- Teamwork orientation
- Cash handling expertise
- Postal regulations knowledge
Hobbies and Interests
- Volunteer work
- Community work
- Travelling
- Child care
Certification
- Leadership and Management Certificate
- Microsoft Office Certification
Timeline
Post Office Clerk & Cashier
Shoppers Drug Mart (Canada Post)
07.2022 - Current
Shift Manager
Cleo: Women's Clothing And Petite Clothing
01.2022 - 03.2022
Keyholder
Fairweather/Stockhomme
09.2021 - 12.2021
Sales Representative
Aptech Computers Education
01.2020 - 01.2021
Internship (Sales representative)
Dice Computers
05.2019 - 08.2019
Bachelors in Psychology -
University of Lethbridge
High School -
GD Goenka Public School
Senior Secondary -
St. Mary's Convent College
Similar Profiles
Ramandeep KaurRamandeep Kaur
Post Office Manager at Shoppers Drug Mart (Canada Post)Post Office Manager at Shoppers Drug Mart (Canada Post)
LIANA AMANLIANA AMAN
Cosmetics Assistant Manager at Shoppers Drug MartCosmetics Assistant Manager at Shoppers Drug Mart
Gurjap Singh VirringGurjap Singh Virring
Post Room Clerk at Canada Mail, Shoppers Drug MartPost Room Clerk at Canada Mail, Shoppers Drug Mart