Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jessica Perez

Corona

Summary

Dynamic Customer Service Sales Representative with a proven track record at Polyair Packaging, excelling in problem-solving and customer satisfaction. Leveraged active listening to boost sales revenue and effectively resolved complex issues, enhancing customer loyalty. Demonstrated adaptability in fast-paced environments while supporting team efficiency and achieving sales goals.

Overview

13
13
years of professional experience

Work History

Customer Service Sales Representative

Polyair Packaging
02.2017 - Current
  • Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
  • Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
  • Increased customer satisfaction by addressing and resolving complex issues effectively.
  • Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
  • Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
  • Supported team members during peak periods by sharing workload and providing guidance when needed.

Machine Operator

Polyair Packaging
04.2012 - 02.2017
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
  • Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
  • Collaborated with team members to optimize production processes and improve overall performance.

Education

High School Diploma -

Centennial High School
Corona, CA
06-2009

Skills

  • Customer service
  • Time management
  • Active listening
  • Goal oriented
  • Problem-solving
  • Data entry
  • Customer complaint resolution
  • Multitasking and organization
  • Adaptability and flexibility
  • Verbal and written communication
  • Email communication
  • Phone etiquette

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Sales Representative

Polyair Packaging
02.2017 - Current

Machine Operator

Polyair Packaging
04.2012 - 02.2017

High School Diploma -

Centennial High School

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Jessica Perez