Jessica Pascal
Customer Service
Moreno Valley
Summary
Bachelor of science in administration/management with emphasis on aviation and a minor in operations and supply chain management. Great interpersonal communication, positive under pressure, team oriented, highly organized, problem solver, and detailed oriented. Build team dynamics with result-oriented concept enabling tangible production while accomplishing mission and objectives of the organization. Experience in leadership, training, and scheduling.
Overview
14
14
years of professional experience
Work History
Server
Annies Cafe
Riverside, CA
09.2025 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Cultivated warm relationships with regular customers.
Customer Service Agent /Station Trainer/Lead/ Union Shop Steward
Alaska Airlines
Ontario, CA
05.2019 - 04.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Assisted in training new hires, sharing best practices for effective customer service delivery.
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
Business Internship
United Airlines
Los Angeles, CA
05.2018 - 07.2018
- Introduction to airline operations and operating a business, work as a customer service agent, make the first impression, learn different departments such as accounting, finance, security, and be a travel information expert. A large amount of time spent on human resources learning hiring process, employee leave of absences, and airline administration duties.
Head Server
Punch Bowl Social
Rancho Cucamonga, CA
04.2017 - 05.2018
- Trained staff members on use of POS system.
- Managed food resources, memorized orders, and coordinated customer service.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Supervised server staff and simultaneously served personal section of tables.
Server
Buffalo Wild Wings
Moreno Valley, CA
06.2012 - 05.2016
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
B.S. - Aviation Administration, Operations and Supply Chain Management
California State University Los Angeles
Los Angeles, CA05-2019
A.S. - Commercial Flight
Mount San Antonio College
Walnut, CA06-2016
Diploma - undefined
Arlington High School
Riverside, CA06-2007
Skills
- Operations
- Project Management
- Business Administration
- Strategic Planning
- Attentive customer service
- Decision-making
- Time management
- Employee relations
Timeline
Server
Annies Cafe
09.2025 - Current
Customer Service Agent /Station Trainer/Lead/ Union Shop Steward
Alaska Airlines
05.2019 - 04.2024
Business Internship
United Airlines
05.2018 - 07.2018
Head Server
Punch Bowl Social
04.2017 - 05.2018
Server
Buffalo Wild Wings
06.2012 - 05.2016
A.S. - Commercial Flight
Mount San Antonio College
Diploma - undefined
Arlington High School
B.S. - Aviation Administration, Operations and Supply Chain Management
California State University Los Angeles