Nayleena Hernandez
Mission
Summary
Hardworking individual well familiar with serving patrons in upscale restaurants in Carlsbad and Del Mar. Proven relationship-building and time management skills. Energetic Business Developer proudly offering several years of experience boosting growth opportunities for companies. Extensive career prospecting for new clients via cold calling and networking. Bringing skills in presenting and public speaking. Ready for a new opportunity to grow in and provide top tier efficencyefficiency that will go hand in hand with the business/ guests needs.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
Culinary Dropout
04.2025 - Current
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Shared enthusiasm and knowledge about restaurants menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Promoted dessert, appetizers, and specialty drinks to optimize sales
- Greeted guests , answered questions, and his recommended specials to increase profits.
- Stayed informed about daily specials, new menu items, and promotions
Server
Del Mar Racetrack (Seasonal)
07.2022 - Current
- Greeted customers, answered questions and recommended specials to increase profits
- Operated POS terminals to input orders, split bills and calculate totals
- Satisfied customers by topping off drinks and offering condiments, napkins and other items
- Presented menus to patrons to answer questions about offered items and make suitable recommendations
- Provided exceptional service to high volume of daily customers.
Business Developer
Flood Buster Restoration
11.2023 - 02.2025
- Develops and implements strategic business plans l to identify new markets, increases sales and maximizes profits
- Creates detailed reports on market conditions, competitive activities, sales results and other relevant information
- Identifies potential partnerships that could expand the reach of our business offerings
- Develops innovative promotional campaigns that increase brand awareness among target audiences.
- generates new leads through research, networking, and actively building relationships with new potential clients
- maintaining relationships with current and new clients
- host meetings, and attend events to represent and promote the company
Hostess/To-Go Server
Casa De Bandini
02.2023 - 10.2023
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions
- Operated POS terminals to input orders, split bills and calculate totals
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements
- Explained menu options to guests, offered suggestions and took orders for food and beverages
- Trained new employees to perform duties
- Explained menu items, describing ingredients and cooking methods upon request
- Greeted guests and gathered information to seat groups or place on waitlist
- Built positive relationships with other front-of-house and kitchen staff
- Monitored dining area to assess server capacity and estimate wait times
- Accommodated guests with children and special needs to promote comfortable dining experience
- Managed guest expectations by relaying information regarding hours, wait times and specials.
Server
Benihana Restaurant
08.2021 - 06.2022
- Operated POS terminals to input orders, split bills and calculate totals
- Promoted desserts, appetizers and specialty drinks to optimize sales
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers
- Prepared salads, appetizers and garnishes to assist kitchen staff
- Provided exceptional service to high volume of daily customers
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens
- Completed opening and closing checklists to facilitate smooth restaurant operations
- Refilled drinks and checked with diners to meet specific needs.
Shift Leader
Taco Bell
03.2019 - 08.2021
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements
- Supervised, motivated and led employees to maintain productivity and customer service levels
- Upheld company standards and compliance requirements for operations and cleanliness
- Coordinated shift-based inventory receiving, auditing and restocking
- Resolved customer complaints and reported issues to senior management
- Completed opening and closing duties to facilitate business operations
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current
- Provided coaching and reinforced standards to foster superior performance from crew members and others throughout organization.
Education
High School Diploma -
Vista High School
Some College (No Degree) - Business
Palomar College
Skills
- Ability to Work Under Pressure
- Communication Skills
- Upselling
- Food Safety
- Management
- Collaboration
- Closing (Sales)
- Auditing
- Customer Service
- Operations
- Networking strength
- Relationship building & support
- Customer Relationships
- Familiar with opening/ closing restaurants
- Relationship building & support e
- Operations
- Relationship building and rapport
- Networking strength
- Customer Relationships
Certification
- RBS Certification
- Food Handers Card
Personal Information
Title: Sales Associate
Timeline
Server
Culinary Dropout
04.2025 - Current
Business Developer
Flood Buster Restoration
11.2023 - 02.2025
Hostess/To-Go Server
Casa De Bandini
02.2023 - 10.2023
Server
Del Mar Racetrack (Seasonal)
07.2022 - Current
Server
Benihana Restaurant
08.2021 - 06.2022
Shift Leader
Taco Bell
03.2019 - 08.2021
Some College (No Degree) - Business
Palomar College
High School Diploma -
Vista High School
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