Jessica McQuaid

• Evaluated claims by analyzing case files, conducting interviews, and reviewing relevant documentation.
• Provided medical and compensation benefits to injured workers in a fiscally responsible manner.
• Collaborated with stakeholders to develop safe and suitable return to work plans in keeping with relevant legislation and policies.
• Mentored junior adjudicators on best practices, contributing to enhanced team performance overall.
• Improved claim processing times by implementing efficient workflows and prioritizing urgent cases.
• Ensured accurate determinations with meticulous research and thorough investigation of disputes.

Ensured timely and fair resolution of claims through proactive stakeholder engagement and case management.

• Addressed stakeholder concerns to prevent escalations and maintain positive working relationships.
• Ensured fair and consistent decision-making aligned with policy and entitlement guidelines.
• Monitored and adjusted return-to-work plans to support successful reintegration.
• Updated compensation rates and verified payment accuracy for entitlement purposes.
• Facilitated claim transfers and ensured continuity of case handling across teams
• Handled a wide range of claim types in a timely and organized manner, adapting to industry-specific needs

• Developed individual programs for students with various challenges and diagnoses such as FASD, ODD, Autism, ADHD, Attachment Disorder, and emotional and physical abuse
• Ensured company and school policies were upheld
• Taught one-to-one lessons in life skills and anger management as well as core subjects
• Acted as a liaison between stakeholders such as the education provider, psychiatrist, parents, and the school board.

• Supervised and trained young adults looking to enter the field of exterior and interior painting
• Ensured Occupational Health & Safety standards were met
• Oversaw hiring, scheduling, and payment of participants
• Painted exterior and interior of homes.

• Worked with children entering foster care in an Emergency Relief Camp setting
• Generated focus on horse care and creating animal husbandry (care of animals before your own)
• Ensured company standards of care were met
• Ensured the safety of all participants
• Facilitated care of horses including feeding, grooming, and safety.