Jessica McMurran
Sylvan Lake,AB
Summary
Reliable and results-driven professional with over 10 years of experience delivering exceptional service, supporting business operations, and contributing to team success. Known for strong communication skills, problem-solving abilities, and a commitment to maintaining high standards of professionalism and efficiency in fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Insurance Representative
Iceberg Finance
02.2025 - Current
- Managed all incoming claims communications, verifying insurance coverage, responding to theft and accident reports, and coordinating with clients, adjusters, and internal teams for timely resolution.
- Investigated stolen, salvaged, and impounded vehicle alerts by retrieving CPIC reports, reviewing claim documents, and initiating follow-ups to ensure accurate claim setup and processing.
- Maintained and prioritized 100+ active client files by updating alerts, documenting claim status, and ensuring all insurance and financial information was current and compliant.
- Supported recovery efforts by processing lien payouts, generating Declaration of Funds letters, and submitting declaration forms to insurers for cashed cheque reimbursement.
- Logged and tracked received payments in internal systems, ensuring accurate financial documentation and smooth coordination with the repo and finance teams.
Recovery Manager
Consolidated Civil Enforcement
11.2023 - 02.2025
- Led recovery efforts in coordination with bailiffs to ensure the smooth execution of asset seizures and legal enforcement actions.
- Acted as a primary point of contact for clients throughout the recovery process, providing regular updates and resolving concerns to maintain client confidence.
- Applied strong negotiation skills to resolve disputes with external parties, consistently securing favorable outcomes for clients.
- Managed a diverse caseload of complex civil enforcement files, balancing priorities and driving progress on all assignments.
- Streamlined internal procedures to reduce recovery timelines, resulting in faster case resolutions and improved client satisfaction.
Team Lead
Dollarama
08.2023 - 02.2024
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Worked different stations to provide optimal coverage and meet production goals.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
Insurance Representative
Rifco National Auto Finance
11.2020 - 11.2023
- Recovered an average of $30,000–$40,000 per month on terminated loans by canceling insurance policies and warranties tied to repossessions and closed accounts.
- Managed high-value insurance claims for active accounts, ensuring accurate processing and application of $500,000–$950,000 in monthly insurance and warranty payouts.
- Prepared Declaration of Funds letters and legal documentation required for securing and releasing recovered funds.
- Spearheaded a successful overhaul of the Insurance Department, significantly increasing efficiency and profitability.
- Developed new insurance products to enhance client protection and broaden accident coverage offerings.
Funding Specialist
Rifco National Auto Finance
11.2018 - 11.2020
- Processed and reviewed over 350 auto loan applications monthly, ensuring accuracy and timely funding.
- Prepared and explained loan documents to applicants, ensuring full understanding of terms, conditions, and regulatory requirements.
- Maintained organized and up-to-date customer files, departmental records, and compliance documentation.
- Entered and verified loan data in internal systems, supporting efficient underwriting and funding workflows.
- Stayed current with loan regulations to ensure full compliance throughout the funding process.
Collection Specialist
Bill Gosling Outsourcing (Rifco Account)
10.2017 - 10.2018
- Managed compliance on 300+ accounts, monitoring payment plan adherence and promptly addressing delinquencies.
- Negotiated and arranged installment agreements by guiding debtors through available repayment options.
- Delivered consistent, high-quality customer service during collection calls, maintaining professionalism and empathy.
- Utilized automated tracking systems and skip tracing techniques to locate hard-to-reach or relocated clients.
- Investigated causes of delinquency using strategic questioning, resulting in more effective resolutions and reduced repeat delinquencies.
Education
Diploma - Insurance Advisor
Academy of Learning Career College Red Deer
Red Deer, AB10-2022
Skills
- Customer Service & Conflict Resolution
- Point of Sale (POS) Systems & Cash Handling
- Time Management & Multitasking
- Product Knowledge & Upselling Techniques
- Team Collaboration & Communication
- Inventory Management & Stock Replenishment
- Attention to Detail & Accuracy
- Adaptability in Fast-Paced Environments
- Data Entry & Microsoft Office Proficiency
- Professionalism & Workplace Etiquette
Certification
St. John Ambulance - Standard First Aid (CSA Intermediate), Level C CPR & AED
Volunteer Experience
Academy of Learning Career College
- Honored as a “Success Story” at the 2022 Graduation Ceremony for exceptional performance and dedication
Rifco National Auto Finance
- Co-Chair, Joint Health & Safety Committee
- Member, Social Committee
- Member, Charity Committee
The Mustard Seed – Red Deer, AB Volunteer | Ongoing
- Assist in preparing and serving dinners to community members in need
- Supported staff with kitchen cleanup and food organization
Red Deer Pride Week – Red Deer, AB Volunteer | Annual
- Provide event support during Pride Week celebrations, including setup, coordination, and guest assistance
- Helped create a welcoming and inclusive environment for attendees
Westerner Days Fair & Exposition – Red Deer, AB Volunteer | Every July
- Drive golf carts to safely transport guests around the fairgrounds
- Offered friendly assistance and information to visitors during the event
- Help ensure accessibility and a positive experience for all attendees
Timeline
Insurance Representative
Iceberg Finance
02.2025 - Current
Recovery Manager
Consolidated Civil Enforcement
11.2023 - 02.2025
Team Lead
Dollarama
08.2023 - 02.2024
Insurance Representative
Rifco National Auto Finance
11.2020 - 11.2023
Funding Specialist
Rifco National Auto Finance
11.2018 - 11.2020
Collection Specialist
Bill Gosling Outsourcing (Rifco Account)
10.2017 - 10.2018
Diploma - Insurance Advisor
Academy of Learning Career College Red Deer
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