Summary
Overview
Work History
Education
Skills
Timeline
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Sneha Sneha

Edmonton,AB

Summary

Detail-oriented and customer-focused professional with extensive experience in customer service, administrative support, and insurance policy management. Skilled in client consultation, policy updates, scheduling, and resolving customer issues with professionalism. Adept at fostering positive relationships with clients and maintaining operational efficiency.

Overview

2
2
years of professional experience

Work History

Administrative Insurance Service Representative

True Value Insurance Group
11.2024 - Current
  • Managed incoming phone inquiries and scheduled client appointments
  • Consulted clients on insurance policy options, ensuring tailored coverage solutions
  • Processed policy updates, maintained detailed records, and ensured data accuracy
  • Sent policy reminders, followed up with clients, and resolved service-related issues
  • Delivered excellent customer service with a focus on client retention
  • Facilitated smooth transition of accounts during agent turnover periods, maintaining continuity of service for affected clients.

Sales Associate and Cashier

Adidas
07.2023 - 01.2024
  • Built and maintained strong relationships with customers and management
  • Assisted customers with product selection and inquiries
  • Restocked merchandise and organized product displays for maximum visibility
  • Conducted inventory checks to ensure stock accuracy

Front Desk Manager

Kohli Star Image School
12.2022 - 06.2023
  • Supervised front office operations and trained new staff on procedures
  • Managed daily check-ins and addressed guest inquiries with professionalism
  • Balanced accounts and prepared daily financial reports
  • Handled administrative tasks, including phone and email correspondence

Education

High School -

Dr. Kitchlu Public Sen. Sec School
Moga, Punjab
03.2022

Business Management Diploma -

Portage College
Lac La Biche, None
03-2026

Skills

  • Insurance Policy Management
  • Client Consultation & Support
  • Appointment Scheduling & Follow-ups
  • Administrative Support & Compliance
  • Customer Service & Conflict Resolution
  • Cash & Credit Payment Handling
  • Social Media Management
  • Critical Thinking & Problem Solving
  • Project Management & Collaboration
  • Policy analysis

Timeline

Administrative Insurance Service Representative

True Value Insurance Group
11.2024 - Current

Sales Associate and Cashier

Adidas
07.2023 - 01.2024

Front Desk Manager

Kohli Star Image School
12.2022 - 06.2023

High School -

Dr. Kitchlu Public Sen. Sec School

Business Management Diploma -

Portage College

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Sneha Sneha