Jessica MacDonald
Riverview,Canada
Summary
Dynamic professional with extensive experience, excelling in cross-functional collaboration to meet strategic goals. Noted for strong leadership and decision-making in challenging scenarios. Drives initiatives that align with organizational objectives, fostering growth and innovation. Skilled in identifying improvement opportunities and implementing strategic solutions for efficiency.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Career Break
Community Volunteer
09.2023 - Current
- Focused on raising children and managing a household, which included budgeting, scheduling, and problem-solving daily.
- Director of Registration at Riverview Ringette Association, overseeing the registration process, managing payments, maintaining accurate databases, communicating with stakeholders, and ensuring policy compliance.
- Team Manager - responsible for all operational activities, including managing practice schedules and coordinating tournament travel. I also built strong relationships with players, parents, and league officials to ensure clear communication and foster a positive team environment.
Office Assistant
Riverbend Community School
08.2021 - 09.2023
- Process and reconcile invoices and expense reports.
- Conduct research and provide reports on various office-related topics.
- Develop and maintain strong relationships with external vendors and partners.
- Provide general administrative support to the office and staff members as needed.
Performance Coach - Team Lead - Tax Analyst - Various Customer Service Roles
ExxonMobil Canada
08.2006 - 08.2021
- Enhance employee experience, skills and knowledge through effective coaching and act on customer feedback through direct interface.
- Leverage metrics to identify and implement improvements.
- Engage and empower individuals to develop competencies that contribute to the business.
- Interfaced with internal and external stakeholders to coordinate, support and execute flawless delivery of a timely and accurate customer experience.
- Identified and implemented improvements to the team performance and customer experience.
- Assisted in root cause analysis to facilitate corrective actions and reduce inaccuracy.
- Executed operational activities in compliance with Controls requirements in regards of safety, controls, stewardship, business unit, business continuity plan and cross functional interaction.
Life Insurance Benefits Specialist
AIL Canada
11.2005 - 08.2006
Corporate Travel Counsellor
American Express Travel
09.2000 - 08.2002
Education
Bachelor of Business - Tourism and Hospitality
University of Prince Edward Island
Charlottetown, PEI01.2005
Diploma - Travel and Tourism
Holland College
Charlottetown, PEI01.1998
Skills
- Strong financial assessment skills
- Effective performance coaching expertise
- Adaptable in task management
- Proven leadership skills
- Collaborative teamwork
- Analytical problem-solving
- Service excellence
Languages
English
Native or Bilingual
Certification
Life, Accident and Sickness Insurance Agent Licence - Moncton, NB 2005
Timeline
Career Break
Community Volunteer
09.2023 - Current
Office Assistant
Riverbend Community School
08.2021 - 09.2023
Performance Coach - Team Lead - Tax Analyst - Various Customer Service Roles
ExxonMobil Canada
08.2006 - 08.2021
Life Insurance Benefits Specialist
AIL Canada
11.2005 - 08.2006
Corporate Travel Counsellor
American Express Travel
09.2000 - 08.2002
Bachelor of Business - Tourism and Hospitality
University of Prince Edward Island
Diploma - Travel and Tourism
Holland College