Anjali Ramani
Toronto,ON
Summary
Detail-oriented banking and operations professional with 2 years of experience across financial services, AML compliance, and customer support. Skilled in transaction monitoring, risk assessment, and regulatory compliance (KYC, CDD, AML), and CSC certified, with a strong foundation in operational efficiency and technical tools like Microsoft Excel, SQL, Power BI, and VBA. Proven ability to manage high-volume workflows, analyze financial data, and identify suspicious activities, while ensuring exceptional client experiences. Adept at streamlining processes, supporting fraud investigations, and delivering accurate, audit-ready documentation in fast-paced environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Career Break
07.2024 - 05.2025
- Full-time caregiver for a family member.
Banking Advisor
Scotiaplaza, Scotiabank
04.2024 - 06.2024
- Delivered personalized financial advice by evaluating clients’ short- and long-term goals, cash flow, risk tolerance, and investment priorities.
- Conducted detailed financial reviews and recommended tailored solutions including mutual funds, TFSAs, RRSPs, and GICs, ensuring product suitability and regulatory compliance.
- Performed client due diligence (CDD), monitored transactions for suspicious activity, and maintained accurate documentation to support AML and audit protocols.
- Liaised with internal compliance and fraud teams to escalate suspicious activities and ensure timely resolution of flagged transactions in accordance with AML protocols.
- Automated client review templates and follow-up trackers using VBA in Excel, streamlining financial planning workflows and reducing manual tasks.
- Collaborated cross-functionally with internal teams to improve client onboarding, support business development, and drive retention initiatives.
Customer Experience Associate
Scotiabank
07.2023 - 04.2024
- Processed 80+ daily customer transactions with accuracy and efficiency, consistently meeting internal SLAs and maintaining a Customer Pulse Score of 9/10.
- Supported account onboarding and updates by collecting KYC documentation and maintaining detailed client records in Excel and CRM systems.
- Resolved a wide range of service requests with professionalism and empathy, strengthening client loyalty and first-contact resolution rates.
- Collaborated with internal departments to clarify service requirements, coordinate follow-ups, and ensure smooth end-to-end client servicing.
- Identified and escalated potential fraud or account discrepancies, adhering to compliance protocols and supporting risk mitigation efforts.
- Maintained organized logs of client interactions and service actions, contributing to reporting and process audit readiness across branch operations.
Customer Service/Order Processing Representative
Pizza Nova
07.2022 - 04.2023
- Managed 200+ inbound customer orders daily across 160 stores using internal POS systems, maintaining 95%+ accuracy and meeting SLA targets.
- Achieved a QA score above 90% by adhering to structured call handling, data entry protocols, and quality assurance standards.
- Utilized Excel to track order volume and identify trends, supporting team performance analysis and operational improvement.
- Built and implemented VBA macros to streamline data consolidation and reporting, reducing manual effort and boosting accuracy.
- Resolved customer concerns in real time by applying strong communication and problem-solving skills in a high-volume environment.
- Recommended suitable products and upsell opportunities during interactions, contributing to revenue generation and client satisfaction.
Education
Post-Degree Certificate - Human Resource Management
York University
Toronto, ON09-2023
Post Graduate Certificate - Financial Planning
Seneca College of Applied Arts And Technology
Toronto, ON12-2022
BBA - Bachelors of Business Administration (Honours)
Ahmedabad University
Ahmedabad, India11-2020
Skills
- AML & Compliance
- Technical & Analytical Tools
- KYC, CDD, and Risk Assessment
- Microsoft Excel & VBA Macro
- Transaction Monitoring & Fraud Escalation
- SQL & Data Analysis
- Compliance & Documentation Accuracy
- Power BI Reporting & Dashboards
- Audit-Readiness & AML Reporting Support
- Salesforce & CRM Systems
- Financial & Operational Support
- Client Experience & Soft Skills
- Transaction Processing & Account Management
- Communication & Relationship Building
- Financial Reviews & Investment Products
- Problem Solving & First-Contact Resolution
- Cash Handling, Secure Shipments
- Team Collaboration & Training Support
- Data Entry Accuracy & SLA Compliance
- Adaptability in Fast-Paced Environments
Certification
Canadian Securities Course (CSC)
Timeline
Career Break
07.2024 - 05.2025
Banking Advisor
Scotiaplaza, Scotiabank
04.2024 - 06.2024
Customer Experience Associate
Scotiabank
07.2023 - 04.2024
Customer Service/Order Processing Representative
Pizza Nova
07.2022 - 04.2023
Post-Degree Certificate - Human Resource Management
York University
Post Graduate Certificate - Financial Planning
Seneca College of Applied Arts And Technology
BBA - Bachelors of Business Administration (Honours)
Ahmedabad University
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