Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Lopez

Oceanside

Summary

Dedicated front desk lead with 10 years experience in medical office operations, specializing in patient scheduling and insurance verification. Proven ability to manage teams and streamline processes, enhancing patient care and operational efficiency.

Overview

10
10
years of professional experience

Work History

Front Desk Lead

Orthopaedic Specialists of North County
Vista, CA
10.2020 - Current
  • Supervise front desk operations, ensuring efficient patient flow and service quality.
  • Trained and mentored staff on customer service best practices and office protocols.
  • Implemented scheduling systems to optimize appointment management and reduce wait times.
  • Coordinated communication between patients and medical staff to enhance care delivery.
  • Insurance Verification

Massage Therapist

Orthopaedic Specialists
Vista, CA
10.2016 - Current
  • Delivered therapeutic massage treatments to alleviate pain and improve mobility for diverse patient populations.
  • Assessed client needs and preferences, customizing treatment plans to enhance overall wellness and recovery.
  • Educated clients on self-care techniques and preventive measures to sustain long-term benefits from therapy sessions.
  • Collaborated with healthcare professionals to develop comprehensive rehabilitation strategies for optimal patient outcomes.

Education

Massage Certification - Massage Therapy

Bryman College
San Bernardino, CA
01-2005

High School Diploma -

Mayfield High School
Las Cruces
05-2003

Skills

  • Exceptional communication
  • Guest relations
  • Initiative-taking
  • Billing management
  • Strong leadership
  • Scheduling expertise
  • Problem-solving skills
  • Time management
  • Front desk management
  • Multitasking
  • Reliability

Timeline

Front Desk Lead

Orthopaedic Specialists of North County
10.2020 - Current

Massage Therapist

Orthopaedic Specialists
10.2016 - Current

Massage Certification - Massage Therapy

Bryman College

High School Diploma -

Mayfield High School
Jessica Lopez