Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Angel Zamora

Lemon Grove

Summary

Recognized for initiative-taking and problem-solving abilities, I thrive in fast-paced environments while delivering outstanding service.

Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience.

Hands-on experience and talent for navigating challenges.

Brings strong problem-solving skills and proactive approach to new tasks.

Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

8
8
years of professional experience

Work History

Front Desk Lead

Holiday Inn Hotel
09.2022 - Current
  • Maintained a high level of professionalism with guests, ensuring their needs were met in a timely manner.
  • Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries promptly.
  • Improved guest loyalty by proactively identifying opportunities for upselling additional services or amenities during the reservation process or at check-in/check-out stages.
  • Managed high call volume and email inquiries, efficiently addressing guest concerns and providing accurate information regarding reservations, rates, and services.
  • Handled escalated customer concerns professionally, working towards satisfactory resolutions that maintained brand reputation.
  • Managed room inventory effectively, minimizing overbooking situations and optimizing occupancy rates.
  • Developed strong relationships with returning clientele by providing personalized service tailored to individual preferences or needs.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Collected room deposits, fees, and payments.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Coordinated with housekeeping staff to ensure rooms were prepared for guest arrivals, reducing complaints and improving overall satisfaction.

Machine Operator

Cue Health
04.2022 - 08.2022
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Complied with company and OSHA safety rules and regulations.
  • Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
  • Collaborated with team members to optimize production processes and improve overall performance.
  • Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.
  • Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
  • Improved energy efficiency, adjusting machines to operate at optimal levels without compromising output.
  • Elevated team morale and productivity by leading by example and providing support where needed.

Assembly Line Leader

Thermo Fisher
01.2020 - 12.2021
  • Conducted root cause analysis on defects, implementing corrective actions to prevent reoccurrence within the production process.
  • Implemented safety procedures, significantly reducing workplace accidents and injuries.
  • Coordinated with quality assurance personnel to establish strict standards for final product inspections, ensuring customer satisfaction.
  • Enhanced assembly line efficiency by implementing lean manufacturing principles and streamlining processes.
  • Evaluated worker performance metrics, providing constructive feedback during regular performance reviews for skill enhancement purposes.
  • Led daily team meetings to review production goals, address concerns, and maintain open lines of communication among staff members.
  • Achieved on-time delivery of products by closely monitoring progress and adjusting workflows as needed.
  • Increased product quality through rigorous inspection protocols and timely feedback to team members.

Retail Worker

Naval Base San Diego
09.2019 - 12.2019
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
  • Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.

Fast Food Team Member

KFC
08.2017 - 01.2019
  • Performed shift change tasks each day to keep store neat and running smoothly.
  • Contributed to increased sales by upselling menu items and promoting limited-time offers.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Ensured seamless operations during peak hours by effectively multitasking across various roles such as cashier, food assembler, or grill operator when needed.
  • Expedited food preparation by assembling orders quickly while adhering to presentation standards and portion control guidelines.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.

Education

High School Diploma -

Point Loma High School
San Diego, CA

Skills

  • Exceptional communication
  • Guest relations
  • Initiative-taking
  • Billing management
  • Problem-solving skills
  • Hospitality services
  • Good communication
  • Strong work ethic
  • Problem-solving

Accomplishments

  • Received high score ratings from guest surveys due to professionalism, exceptional service and quick response times.

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Front Desk Lead

Holiday Inn Hotel
09.2022 - Current

Machine Operator

Cue Health
04.2022 - 08.2022

Assembly Line Leader

Thermo Fisher
01.2020 - 12.2021

Retail Worker

Naval Base San Diego
09.2019 - 12.2019

Fast Food Team Member

KFC
08.2017 - 01.2019

High School Diploma -

Point Loma High School

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Angel Zamora