Jessica Kaur

• Gather information from clients and employers to adjudicate contentious issues according to procedures and guidelines.
• Make decisions on eligibility and entitlement to benefits by applying applicable legislation, regulations and case law.
• Explain the reasons for acceptance or denial of claims to clients who may be dissatisfied with the decision.
• Respond to enquiries from various stakeholders and the public on various aspects of employment insurance.

• Determine the eligibility of applicants for employment insurance benefits based on the Employment Insurance Act and the related policies, procedures, and guidelines.
• Maintain high-level confidentiality when completing tasks.
• Make outbound calls to applicants and employers in order to fact-find and gather the necessary information

• Communicate with clients to achieve completion of passenger forms
• Issue pre-departure and final documentation to passengers
• Supply pre-departure manifests to vessels and Guest Services reps.
• Assist passengers with the process of obtaining travel visas (Chile, Argentina, Russia and Norway)

• Oversee company's Loyalty Program – Enrollments
• Collaborate with the coordination of communications – Webinars
• Support partners with resources and materials
• Assist with the administration and classification of customer feedback

• Assume control for the safe operation of ride for guests and staff
• Enforcement of Park Ride Operations standards
• Coordination of ride downtime responsibilities
• Ensure compliance with governmental ride regulations