Bethlehem Gebeyehu
Edmonton,AB
Overview
13
13
years of professional experience
Work History
Service Canada Benefits Officer
Government Of Canada
Edmonton, AB
03.2021 - Current
- Review and analyze benefit applications to determine eligibility, ensuring completeness and accuracy of documentation.
- Conduct fact-finding interviews with clients and employers to resolve outstanding issues.
- Apply legislation, regulations, and jurisprudence to render fair and accurate benefit decisions.
- Monitor ongoing benefit claims to prevent misuse; issue underpayments/overpayments and impose sanctions when required.
- Prepare appeal submissions and advise clients on procedures for appeal presentations.
- Respond to inquiries from MPs, government departments, unions, and the public on legislative requirements and case specifics.
Customer Service Representative
City of Edmonton
Edmonton, AB
02.2017 - 06.2021
- Supported daily recreation facility operations, including opening/closing procedures and cash handling.
- Delivered exceptional customer service by welcoming guests, addressing inquiries, and promoting positive experiences.
- Ensured facility safety by enforcing rules, monitoring equipment, and performing routine maintenance checks.
- Built community engagement through partnerships with local organizations and recreational programming.
Youth Counselor
YMCA of Northern Alberta
Edmonton, AB
07.2012 - 03.2021
- Supervised youth in after-school and camp programs, ensuring safety, accurate attendance tracking, and adherence to emergency procedures.
- Built positive relationships with children, parents, school staff, and team members to support program success.
- Planned and maintained a safe, clean, and engaging environment by following established schedules and procedures.
- Collaborated with childcare and camp directors to address concerns, support programming, and maintain accurate records.
- Promoted respect for school property and adherence to YMCA policies and site rules.
Education
Bachelor of Communication Studies - Professional Communication
MacEwan University
Edmonton06-2025
Skills
- Leadership & Team Collaboration
- Community Engagement & Outreach
- Research & Critical Analysis
- Ethical Decision-Making
- Integrity
- Communication
Languages
English
Native or Bilingual
Amharic
Professional Working
Affiliations
- KidSport Edmonton (2025 - Present)
- Member, Board of Directors, BTB Soccer Academy (2022- Present)
- Student Ombud, Students' Association of MacEwan University (SAMU) (2020-2022)
Timeline
Service Canada Benefits Officer
Government Of Canada
03.2021 - Current
Customer Service Representative
City of Edmonton
02.2017 - 06.2021
Youth Counselor
YMCA of Northern Alberta
07.2012 - 03.2021
Bachelor of Communication Studies - Professional Communication
MacEwan University