Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic

Bethlehem Gebeyehu

Edmonton,AB

Overview

13
13
years of professional experience

Work History

Service Canada Benefits Officer

Government Of Canada
Edmonton, AB
03.2021 - Current
  • Review and analyze benefit applications to determine eligibility, ensuring completeness and accuracy of documentation.
  • Conduct fact-finding interviews with clients and employers to resolve outstanding issues.
  • Apply legislation, regulations, and jurisprudence to render fair and accurate benefit decisions.
  • Monitor ongoing benefit claims to prevent misuse; issue underpayments/overpayments and impose sanctions when required.
  • Prepare appeal submissions and advise clients on procedures for appeal presentations.
  • Respond to inquiries from MPs, government departments, unions, and the public on legislative requirements and case specifics.

Customer Service Representative

City of Edmonton
Edmonton, AB
02.2017 - 06.2021
  • Supported daily recreation facility operations, including opening/closing procedures and cash handling.
  • Delivered exceptional customer service by welcoming guests, addressing inquiries, and promoting positive experiences.
  • Ensured facility safety by enforcing rules, monitoring equipment, and performing routine maintenance checks.
  • Built community engagement through partnerships with local organizations and recreational programming.

Youth Counselor

YMCA of Northern Alberta
Edmonton, AB
07.2012 - 03.2021
  • Supervised youth in after-school and camp programs, ensuring safety, accurate attendance tracking, and adherence to emergency procedures.
  • Built positive relationships with children, parents, school staff, and team members to support program success.
  • Planned and maintained a safe, clean, and engaging environment by following established schedules and procedures.
  • Collaborated with childcare and camp directors to address concerns, support programming, and maintain accurate records.
  • Promoted respect for school property and adherence to YMCA policies and site rules.

Education

Bachelor of Communication Studies - Professional Communication

MacEwan University
Edmonton
06-2025

Skills

  • Leadership & Team Collaboration
  • Community Engagement & Outreach
  • Research & Critical Analysis
  • Ethical Decision-Making
  • Integrity
  • Communication

Languages

English
Native or Bilingual
Amharic
Professional Working

Affiliations

  • KidSport Edmonton (2025 - Present)
  • Member, Board of Directors, BTB Soccer Academy (2022- Present)
  • Student Ombud, Students' Association of MacEwan University (SAMU) (2020-2022)

Timeline

Service Canada Benefits Officer

Government Of Canada
03.2021 - Current

Customer Service Representative

City of Edmonton
02.2017 - 06.2021

Youth Counselor

YMCA of Northern Alberta
07.2012 - 03.2021

Bachelor of Communication Studies - Professional Communication

MacEwan University
Bethlehem Gebeyehu