Bethlehem Gebeyehu
Edmonton,AB
Overview
13
13
years of professional experience
Work History
Service Canada Benefits Officer
Government Of Canada
03.2021 - Current
- Review and analyze benefit applications to determine eligibility, ensuring completeness and accuracy of documentation.
- Conduct fact-finding interviews with clients and employers to resolve outstanding issues.
- Apply legislation, regulations, and jurisprudence to render fair and accurate benefit decisions.
- Monitor ongoing benefit claims to prevent misuse; issue underpayments/overpayments and impose sanctions when required.
- Prepare appeal submissions and advise clients on procedures for appeal presentations.
- Respond to inquiries from MPs, government departments, unions, and the public on legislative requirements and case specifics.
Customer Service Representative
City of Edmonton
02.2017 - 06.2021
- Supported daily recreation facility operations, including opening/closing procedures and cash handling.
- Delivered exceptional customer service by welcoming guests, addressing inquiries, and promoting positive experiences.
- Ensured facility safety by enforcing rules, monitoring equipment, and performing routine maintenance checks.
- Built community engagement through partnerships with local organizations and recreational programming.
Youth Counselor
YMCA of Northern Alberta
07.2012 - 03.2021
- Supervised youth in after-school and camp programs, ensuring safety, accurate attendance tracking, and adherence to emergency procedures.
- Built positive relationships with children, parents, school staff, and team members to support program success.
- Planned and maintained a safe, clean, and engaging environment by following established schedules and procedures.
- Collaborated with childcare and camp directors to address concerns, support programming, and maintain accurate records.
- Promoted respect for school property and adherence to YMCA policies and site rules.
Education
Bachelor of Communication Studies - Professional Communication
MacEwan University
Edmonton06-2025
Skills
- Leadership & Team Collaboration
- Community Engagement & Outreach
- Research & Critical Analysis
- Ethical Decision-Making
- Integrity
- Communication
Languages
English
Native or Bilingual
Amharic
Professional Working
Affiliations
- KidSport Edmonton (2025 - Present)
- Member, Board of Directors, BTB Soccer Academy (2022- Present)
- Student Ombud, Students' Association of MacEwan University (SAMU) (2020-2022)
Timeline
Service Canada Benefits Officer
Government Of Canada
03.2021 - Current
Customer Service Representative
City of Edmonton
02.2017 - 06.2021
Youth Counselor
YMCA of Northern Alberta
07.2012 - 03.2021
Bachelor of Communication Studies - Professional Communication
MacEwan University
Similar Profiles
Danielle O'LearyDanielle O'Leary
Workload Management Officer at Government of CanadaWorkload Management Officer at Government of Canada
Christopher HeardChristopher Heard
Cadet at Government Of CanadaCadet at Government Of Canada
MIKE JAMMALMIKE JAMMAL
Issues Coordinator at Government of CanadaIssues Coordinator at Government of Canada
Dana JonesDana Jones
Yoga Instructor at Forza Yoga and PilatesYoga Instructor at Forza Yoga and Pilates
Nicholas WeschNicholas Wesch
Fire Alarm Inspector and Service Technician at Johnson ControlsFire Alarm Inspector and Service Technician at Johnson Controls