Jessica Kaur

Project 1- Scotiabank enhanced its eStoreO platform by launching the eStore Common application, which allowed customers to apply for multiple financial products through a single, streamlined process. This enhancement includes advanced features such as automated authentication, data prefill technology, and a secure document upload portal, which together reduce application time significantly. The first phase focuses on consumer loan products, with plans to include deposit products and business solutions by the end of 2023 and into 2024.

Project 2- Scotiabank launched Scotia TranXactTM – a digital payments platform that provides business banking clients with on-demand access to Scotiabank's payments and cash management Application Programming Interfaces (APIs). With Scotia TranXact business banking clients now have access to real-time payments, request-to-pay and account information services via APIs.

Project 3- Scotiabank launched of Scotia SelectPay, a new payment solution for eligible Scotiabank Visa credit cards that provides customers with the option to convert purchases made on their credit card into smaller installment payments.

Project 4- Scotia iTrade, Scotiabank’s self-directed investment brokerage, launched an enhanced version of its mobile trading ap. This update is part of a significant investment in technology, driven by the platform's growth over recent years. The new app aims to provide a seamless and intuitive user experience for investors at all levels, from beginners to seasoned traders.

• Gather requirements by conducting meetings and brainstorming sessions with end users and SMEs, followed by appropriate documentation
• Throughout the project, was involved in giving clarifications on domain and product functionality for the team
• Conducted one to one interview with stakeholders to gather Business Requirements and was involved in the documentation of Business Requirement Documents
• Conducted several Requirement Gathering Sessions (RGS) for gaining detailed requirements, Translated Business requirements to functional and technical language with the help of Use cases
• Responsible for giving Knowledge Transfer (KT) sessions of the project to the Production Support Team
• Used various requirement elicitation techniques such as requirements workshops, interviews, document analysis, JAD sessions, mock-ups, and brainstorming
• Leveraged business analysis best practices to identify potential business process improvement and user experience enhancement and technical advancement opportunities
• Actively participated in Sprint planning, daily scrum/stand-up, Sprint review, Sprint retro and Product backlog refinement meetings Assisted the Product Owner in creating detailed user stories using INVEST and SMART criteria, and prioritization and grooming of Product Backlog for the sprint in JIRA
• Proven ability to manage and prioritize product backlogs effectively within JIRA, collaborating with cross-functional teams to deliver high-quality software solutions on time
• Created RACI matrix followed by facilitated user story-mapping sessions with Product Owner and other key stakeholders to decompose the themes and epics into bite-sized user stories and tasks
• Applied BDD (Behavior Driven Development) Acceptance Criteria in the User Stories
• Involved in developing business process models, process flows, Definition of Ready (DOR) and Definition of Done (DOD) Performed GAP Analysis to Identify and estimate the scope of the project, design and development.

Project 1- Alberta’s financial institution launched a new app, the Brightside app which offers customers a way to start saving without switching banks since it connects directly to wherever Albertans already do their day-to-day banking. Customers can sign up for an account with a selfie, order a spend card and set up saving features, all within the app on their phone.

Project 2- A dashboard in the online banking that lets the client create multiple savings goal, give them a personalized name, target amount and target data. Basis the goal outlined by the client and their transaction history, the dashboard would show them their progress and a suggested saving schedule through numbers and visuals.

Project 3- ATB Alberta has launched a mobile wallet for virtual cards in collaboration with Mastercard and Extend. This new service, available to ATB Commercial Banking clients, allows businesses to create, distribute, and manage virtual cards via the Extend for the app. This functionality enables cardholders to make contactless payments easily in-store, online, and in-app, enhancing convenience and security.

• Maintained and kept track of stakeholder’s requests for enhancements and modifications
• Defined acceptance criteria for user stories and work closely with testers to ensure that delivered functionality meets business requirements
• Participated in user acceptance testing (UAT) to validate the implemented features meet stakeholder expectations
• Played key role in planning and testing the system enhancements and conversions
• Authored Use cases, Business Requirement Documentation, and System Requirement Change Request
• Conducted meetings and workshops with stakeholders, including customers, SMEs (Subject Matter Experts), and internal teams to gather detailed requirements
• Documented and analyzed current business processes related to consumer loan products and future deposit products and business solutions
• Translate business needs into clear and concise requirements that align with strategic goals and technical capabilities
• Performed acceptance testing of new features, validated if requirements were fulfilled and the resulting user experience was as designed Hosted sprint review to demo the functionality to the business stakeholders with the help of developers and design teams, and gathered regular feedback Coordinated Scrum rituals such as Sprint Planning, Backlog Refinement, Story Estimation, Sprint Retrospectives and Daily stand-ups
• Prepared Use Cases or UML Use Case Diagrams to further provide clarity of objectives when asked by the development team
• Skilled in using JIRA reporting and analytics features to generate sprint velocity reports, burndown charts, and other metrics to monitor team performance and project progress
• Teamed with remote stakeholders, established accountability of information and reduced response lags by actively communicating and resolving conflicts Facilitated JAD sessions to bring the business and technical teams on the same page, break the project requirements into minimum viable product (MVPs) and identify any gaps Attended sprint planning, daily stand-ups, sprint review, and sprint retrospective meetings in the development phase
• Led Story Point Estimation to calculate the required technology efforts using Planning Poker and T-shirt Sizing
• Performed GAP Analysis to Identify and estimate the scope of the project, design, development.
• Conducted story mapping sessions with the Product Owner and the stakeholders to identify Personas, Epics and User stories to decompose the project in small pieces of business value (MVPs)

Project 1- QTrade Direct Investing has launched real-time account opening functionality, empowering both new and existing clients to quickly open and access a new Qtrade account within minutes on the app.

Project 2- To help Canadians better manage their finances, Qtrade launched of its new Pre-Authorized Payments Manager on the Mobile Banking app. The digital banking feature provides an enhanced view of pre-authorized payments, including subscriptions attached to the credit card, to help customers better track how their money is being spent.

Project 3- Qtrade announced two new AI solutions to help accelerate the mortgage pre-approval customer experience along with the approval experience for customers applying for term life insurance. As part of commitment to ensuring customers continue to be at the core of its identity and purpose, the two new solutions help to deliver enhanced and more efficient service for some customers applying for mortgage pre-approvals at Qtrade and for the approval process for term life insurance applications at Qtrade.

• Conduct thorough interviews, workshops, and discussions with stakeholders including Qtrade executives, product managers, developers, and end-users to gather comprehensive requirements for the enhanced mobile trading app
• Extensively prepared BRD (Business Requirements Document), SRD (System Requirements Document), Use Cases, Activity Diagrams, Use Case (UML) Diagrams, As-is and To-be Process Flow Diagrams in Lucid chart, MS paint and MS Visio
• Validate and obtain approval of the requirements from stakeholders to ensure clarity and agreement
• Collaborate with UX/UI designers and developers to create design specifications and wireframes that align with business requirements and enhance user experience
• Worked with customer to understand and document e-learning requirements and document the same in varied artifacts like BRD (Business Requirements Document) and SRD (System Requirements Document) Tracked and managed the requirements using Requirement Traceability Matrix (RTM) to ensure complete coverage of requirements from BRD (Business Requirements Document) to SRD (System Requirements Document) to Test Cases
• Perform a gap analysis to understand the difference between the current state and the desired future state
• Assess the feasibility of requirements in terms of technical, financial, and operational aspects
• Prioritize requirements based on business value, impact, and urgency
• Use modeling techniques such as process flows, data models, and business rules to represent requirements visually
• Collaborate with architects and technical teams to design solutions that meet business needs and requirements.