Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

JESSICA KAMGANG

Ottawa,ON

Summary

I'm a detail-oriented, determined and hardworking 4th year nursing student at the University of Ottawa, and with 3+ years of experience in different fields of work, I was able to develop my conflict resolution abilities, customer satisfaction, and communication skills. I have a devoted passion for healthcare service and I'm aiming to leverage my skills to successfully fill the role of personal support worker.

Overview

5
5
years of professional experience
1
1
Certification

Work History

PATIENT SITTER

CARECOR
Ottawa , ON
10.2020 - 08.2021
  • Evaluated patient behavior and condition and reported new or unusual issues to doctor and family members.
  • Maintained patient's home environment to keep safe, clean and familiar.
  • Engaged patient in appropriate stimulation activities and physical activity.
  • Assisted disabled clients to support independence and well-being.
  • Supervised daily activities and provided assistance to staff.
  • Developed rapport to create safe and trusting environment for care.
  • Provided safe mobility support to help patients move around personal and public spaces.

CASHIER

Shoppers Drug Mart
Ottawa, ON
10.2019 - 08.2020
  • Greet customers entering establishments.
  • Assist customers by providing information and resolving their complaints.
  • Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Answer phone calls as customer service agent.
  • Worked closely with shift manager to solve problems and handle customer concerns.

SALE ASSOCIATE

Forever21
Ottawa, ON
05.2019 - 08.2019
  • Greet customers and ascertain what each customer wants or needs.
  • Describe merchandise and answer customer's questions regarding the store.
  • Maintain floor clean and organized.
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
  • Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.

HOSTESS

Boston Pizza
Ottawa, ON
05.2019 - 05.2018
  • Greet guests, provide them with menus and answer to all their questions.
  • Inspect and clean dining and serving areas to ensure proper setup.
  • Keep restrooms clean throughout shifts.
  • Took reservations and to-go orders by phone,
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Internship Student

Montfort Hospital
Ottawa, ON
09.2016 - 01.2017
  • Classify and verify appointments.
  • Direct and assist patients before their test
  • Send and receive faxes and mails.
  • Sort patient's applications for research projects.
  • Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
  • Interacted with customers by phone, email or in-person to provide information.
  • Delivered clerical support by handling range of routine and special requirements.

Education

Bachelor of Science - Nursing

University of Ottawa
Ottawa, ON
09.2019

High School Diploma -

Ecole Catholique Franco-Ouest
Ottawa, ON
06.2019

Skills

  • Good oral and written communication in english and french
  • Ability to follow complex instructions
  • Friendly and energetic personality with customer service focus
  • Active listener and open to criticisms
  • Ability to adapt to different environments
  • Ability to stay compose while working under pressure
  • Sense of leadership and collaboration
  • Autonomous, punctual, reliable, applied to work
  • Privacy and Confidentiality

Certification

  • High School Diploma
  • Certificate in First Aid CPR / BLS
  • WHMIS Certificate
  • Occupational Health and Safety
  • Training (Infection Prevention)
  • Laboratory Safety Certificate
  • Biosecurity Safety Certificate
  • AIDET Certificate

Timeline

PATIENT SITTER

CARECOR
10.2020 - 08.2021

CASHIER

Shoppers Drug Mart
10.2019 - 08.2020

HOSTESS

Boston Pizza
05.2019 - 05.2018

SALE ASSOCIATE

Forever21
05.2019 - 08.2019

Internship Student

Montfort Hospital
09.2016 - 01.2017

Bachelor of Science - Nursing

University of Ottawa

High School Diploma -

Ecole Catholique Franco-Ouest

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JESSICA KAMGANG