Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Willo Mugisha Byishimo

Halifax

Summary

Health care supports qualified staff in management and execution of clinical practice. Collaborates with multi-disciplinary team and acts as patient advocate to deliver quality care. Undertakes range of clinical support functions and participates in continuous quality improvement initiatives to enhance quality of patient care.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Healthcare Assistant

carecor
04.2022 - Current
  • Organized and maintained medication closets and first aid supplies.
  • Assisted with patient hygiene, physical comfort, eating and drinking and mobility while observing and reporting specific changes.
  • Supported nursing staff with care of incontinent patients and promotion of continence care.
  • Lifted patients using appropriate equipment in accordance with moving and handling policy.

Customer Service Representative

Millenium1solutions ( PC Financial )
05.2022 - 09.2023
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Processed customer adjustments to maintain financial accounts.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Updated account information to maintain customer records.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.

Kitchen Helper

TURKUAZ RESTAURANT
12.2021 - 03.2022
  • Scraped, washed and efficiently restacked dishware, utensils and glassware to keep kitchen ready for customer demands.
  • Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
  • Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.

Receptionist

Hotel Okapi
03.2021 - 11.2021
  • Answered central telephone system and directed calls accordingly.
  • Confirmed appointments, communicated with clients and updated client records.
  • Coordinated catering and set up conference rooms for corporate and client meetings.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.

Store Manager

T.M.B.G.M.I Family Limited
01.2020 - 02.2021
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

Cashier

KGL Kicks
02.2019 - 12.2019
  • Helped customers complete purchases, locate items and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Welcomed customers and helped determine their needs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new team members on sales software system operation.

Education

Associate of Applied Science - Continuity Care Assistance

CBBC Career College
Dartmouth, NS
04-2025

MBA - Business Administration

Mount Saint Vincent University
Halifax, NS
05-2024

High School Diploma -

Lycee De Kigali
Kigali, Rwanda
11.2019

Skills

  • Patient Care
  • Feeding assistance expert
  • Patient Management
  • Transporting patients
  • Customer assistance
  • Stocking and Replenishing
  • Relationship building and management
  • Order management
  • Team leadership and coaching
  • Office administration
  • Customer/Client relations
  • Documentation and reporting

Certification

Continuity Care Assistant.


First Aid Level C Certificate.


Dementia: Understanding The Journey.


Food Safe: LEVEL I TRAINING PROGRAM


Certificate of Accomplishment for OHS LEGISLATION


Certificate of Accomplishment for WHMIS


Timeline

Customer Service Representative

Millenium1solutions ( PC Financial )
05.2022 - 09.2023

Healthcare Assistant

carecor
04.2022 - Current

Kitchen Helper

TURKUAZ RESTAURANT
12.2021 - 03.2022

Receptionist

Hotel Okapi
03.2021 - 11.2021

Store Manager

T.M.B.G.M.I Family Limited
01.2020 - 02.2021

Cashier

KGL Kicks
02.2019 - 12.2019

Associate of Applied Science - Continuity Care Assistance

CBBC Career College

MBA - Business Administration

Mount Saint Vincent University

High School Diploma -

Lycee De Kigali

Similar Profiles

CREATE PROFILE
Willo Mugisha Byishimo