Jessica D Hecklinger
Temecula
Summary
Seasoned Property Claims Adjuster with extensive experience in residential claims, notably with AAA - Automobile Club of Southern California. Excelled in using Xactimate for efficient, accurate estimates and demonstrated superior oral and written communication skills. Proven track record in fast-paced environments, showcasing excellent judgment and effective time management.
Overview
24
24
years of professional experience
Work History
Senior Property Field Appraiser
Pacific Specialty Insurance Company
02.2023 - Current
- Adjust up to $150,000 residential property claims using Xactimate X1 estimating program.
- Responsible for assessing damages and completing estimates onsite efficiently and accurately.
- Complete file summaries and action plans on newly assigned tasks.
- Ability to work independently with minimal management oversight.
- Strong negotiating skills with vendors and contractors in order to come to an agreed cost of repairs.
- Communicates all claim activities timely and effectively with the insured.
- Maintain the ability to properly identify potential subrogation or fraud on all aspects of the claim.
- IICRC certified.
- Xactimate 28 Level 2 Certified.
- CEA Earthquake Certification.
- Texas and Connecticut License.
Senior Property Claims Adjuster
AAA - Automobile Club of Southern California
05.2016 - 02.2023
- Adjust up to $100,000 residential property claims using Xactimate 28 estimating program.
- Write repair estimates on-site efficiently and accurately.
- Investigate and evaluate all relevant facts to determine coverage for the loss.
- Negotiate and convey claim settlements within authority limits.
- Meet all quality standards and expectations per best claims practices.
- Maintain an effective diary system and document file activities in accordance with established procedures.
- Communicates all claim activities timely and effectively with the insured.
- Maintain the ability to properly identify potential subrogation or fraud on all aspects of the claim.
- Adjust content and LOU claims.
- Review CC&R's when applicable.
- Train adjusters to write estimates on site.
Inside Property Claims Adjuster
Wawanesa Insurance Company
04.2015 - 04.2016
- Responsible for the handling of residential property, theft and liability claims of varying complexity.
- Maintain a diary system for file review and document files to reflect status of work being performed on the file.
- Communicates all claim activities timely and effectively with the insured.
- Oversee and manage independent adjusters in order to confirm or deny coverage of the claim based on the facts and the policy terms and conditions.
- Maintain the ability to properly identify potential subrogation or fraud on all aspects of the claim.
- Attended anti-fraud and SIU trainings.
Office Manager
Master Plumbing and Leak Detection
09.2007 - 04.2015
- Supervise and oversee 18 plumbing technicians.
- Monitor and evaluate performance of the office staff.
- Supervise and oversee accounts receivable.
- Ensures smooth operation of various processes that contribute to the production of service calls.
- Plan and direct operations and improve productivity and efficiency.
- Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
- Handle customer complaints and resolve problems.
- Responsible for gathering the information needed to coordinate a project and delegate to the appropriate plumbing technician while in charge of keeping track of any changes, progress and issues, and adjusting the schedule and other project details as necessary.
- Assist in answering phone calls on a multiple line phone system.
Property Claims Field Estimator
Farmers Insurance Group
07.2002 - 09.2007
- Adjust up to 30,000 structure claims using the Xactimate program.
- Write estimates on-site efficiently and accurately.
- Average cycle time of closure is 4 days.
- Adjust content and ALE claims.
- Handle up to coverage amount allotted.
- Train adjusters to write estimates on site.
Inside Property Claims Adjuster
Balboa Life & Casualty
09.2001 - 08.2002
- Adjust medium and large structure and content claims.
- Handle voluntary homeowners, tenant, basic renters, and mortgage catastrophe policies with exposures nationwide.
- Train adjusters in all aspects of file handling as well as on centralized system.
- Re-inspect losses to maintain quality assurance.
Inside Property Claims Adjuster
Automobile Club of Southern California
11.2000 - 10.2001
- Handle a high volume of property claims from beginning to end.
- Responsible for 14 general contractors in a broad range of territory in Southern California.
- Review and adjust estimates received from general contractor and determine coverage based on the general contractor's inspection.
Education
Certification -
Xactware Solutions, Inc.
2018
Certification -
Institute of Inspection Cleaning and Restoration-Register Number 244296
2017
2016
Associate of Arts - Liberal Arts with an Area of Emphasis in Social and Behavioral Sciences
MiraCosta College
Oceanside, CA2015
Certified Nursing Assistant Program
California Medical College
San Diego, CA2013
Residential Estimating
Vale National
Fresno, CA2000
High School Diploma - College Prep Courses
Fallbrook Union High School
Fallbrook, CA1993
Skills
- Property claims adjusting
- Xactimate specialist
- Advanced communication skills
- Advanced written skills
- Advanced negotiation skills
- Advanced investigative skills
- Team player
- Excellent judgment
- Organized
- Fast learner
- Calm under pressure
- Effective time management
Timeline
Senior Property Field Appraiser
Pacific Specialty Insurance Company
02.2023 - Current
Senior Property Claims Adjuster
AAA - Automobile Club of Southern California
05.2016 - 02.2023
Inside Property Claims Adjuster
Wawanesa Insurance Company
04.2015 - 04.2016
Office Manager
Master Plumbing and Leak Detection
09.2007 - 04.2015
Property Claims Field Estimator
Farmers Insurance Group
07.2002 - 09.2007
Inside Property Claims Adjuster
Balboa Life & Casualty
09.2001 - 08.2002
Inside Property Claims Adjuster
Automobile Club of Southern California
11.2000 - 10.2001
Certification -
Xactware Solutions, Inc.
Certification -
Institute of Inspection Cleaning and Restoration-Register Number 244296
Associate of Arts - Liberal Arts with an Area of Emphasis in Social and Behavioral Sciences
MiraCosta College
Certified Nursing Assistant Program
California Medical College
Residential Estimating
Vale National
High School Diploma - College Prep Courses
Fallbrook Union High School
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