Niki Riga
Regina,Canada
Summary
Detail-oriented insurance professional with extensive experience in claims adjusting and property claims administration. Demonstrated expertise in investigating claims, maintaining documentation, processing settlements, and collaborating with internal and external stakeholders. Proficient in utilizing GIS and various business applications to enhance operational efficiency.
Overview
20
20
years of professional experience
Work History
Adjuster 1 – Property Claims
SGI Canada
Regina, Canada
04.2022 - Current
- Investigate claims and determine the cause and extent of loss using available information, documentation, and applicable insurance procedures.
- Assess actual cash value and replacement costs for customers’ damaged or lost property.
- Manage assigned property claims from initial file setup through assessment, documentation, and settlement.
- Apply insurance principles, practices, methods, and procedures to the adjustment and settlement of claims.
- Complete required claims reports, forms, documentation, and reserve adjustments accurately and within established guidelines.
- Maintain complete and accurate claim files in accordance with departmental, divisional, and corporate procedures.
- Utilized business applications and third-party vendor systems, including XactAnalysis, Enservio, and Quapter, to efficiently process and manage claims.
- Maintained ongoing customer contact throughout the claims process, ensuring strong customer service and satisfaction.
- Collaborated with team members and sought guidance from senior adjusters for effective handling of complex claims.
Dining Attendant
Wascana Estates
Regina, Canada
08.2013 - Current
- Delivered dining-room service to ensure positive resident experiences.
- Collaborated with co-workers to streamline service coordination.
- Assisted with food preparation and supported daily operations.
- Assisted chefs in food preparation to enhance meal quality. and daily operational requirements.
Clerk 4 – Property Claims
SGI Canada
Regina, Canada
02.2019 - 04.2022
- Administered property claims operations, ensuring accurate documentation, file maintenance, and effective customer service.
- Used GIS to assist with determining causes of loss and attaching required documentation to claim files.
- Responded to internal and external inquiries and provided customer support to ensure timely resolution of requests.
- Scanned, mailed, organized, and maintained claims documentation and loss draft books.
- Reconciled monthly fleet vehicle reports, ensuring accuracy of fuel receipts and mileage information.
- Processed online supply orders using HBI and PeopleSoft.
- Facilitated submission of flooring samples to Insurance Claims Collaborative (ICC) and addressed property-related inquiries across departments.
Clerk 2 – Corporate Filing
SGI Corporate Filing
Regina, Canada
10.2017 - 02.2019
- Ensured accurate corporate records and effective claims-file management to support operational integrity.
- Processed and maintained files across multiple computer applications, including GIS, to enhance data organization.
- Received, retrieved, processed, and distributed claim files to ensure timely access for SGI branches.
Clerk 2 – Corporate Mail Services
SGI Corporate Mail Services
Regina, Canada
06.2017 - 10.2017
- Processed incoming and outgoing mail efficiently and accurately.
- Sorted and distributed mail to SGI branches and brokers, ensuring timely delivery and communication.
- Sorted mail according to established guidelines and distribution routes.
- Maintained inventory of mailing supplies and equipment for daily operations.
- Provided administrative support, facilitating smooth daily operations within the department.
Greek School Teacher
St. Paul Greek Heritage Language School
Regina, Canada
09.2013 - 05.2016
- Instructed Grade 5 students in a Greek language curriculum within a classroom setting.
- Implemented school-developed curriculum, aligning teaching methods with educational goals.
- Assessed student progress and prepared information for progress reports.
- Provided tailored private instruction, enhancing academic performance for students needing extra support.
Grocery Store Clerk
Sobeys South
Regina, Canada
08.2013 - 08.2013
- Delivered customer service at front desk, addressing inquiries and enhancing shopping experience.
- Guided customers in product selections, ensuring satisfaction and informed purchases.
- Restocked shelves with merchandise to maintain product availability. and organized products for easy access.
- Provided customer service at front desk
Teacher
Ekkentro School
Ilioupolis, Greece
09.2009 - 01.2010
- Developed engaging lesson plans for diverse student groups.
- Provided private lessons to enhance students' understanding of course material. to further assist children with their school courses
- Implemented educational technology tools to enhance learning experiences.
- taught Greek subjects at private school, enhancing students' understanding and appreciation of the language
- complimentary private lessons to further assist children with their school courses
Sales Manager / Receptionist
Athens Med Spa
Athens, Greece
09.2008 - 09.2009
- Oversaw daily operations to ensure smooth functioning of the business
- Managed logistics to ensure timely supply ordering and accurate daily deposits.
- Oversaw spa opening and closing procedures to ensure operational readiness.
Gym Receptionist / Customer Service Representative
Joe Weider Fitness Gyms
Ilioupolis, Greece
11.2006 - 03.2008
- Promoted gym subscriptions through targeted marketing efforts.
- Handled all customer queries and needs.
- Greeted and assisted members upon arrival at fitness facility.
- Managed front desk operations and handled member inquiries efficiently.
- Scheduled appointments for personal training and fitness classes effectively.
Education
Bachelor’s Degree - Modern Greek & Byzantine Literature
Democritus University of Thrace
GreeceMicrosoft Office Suite / Internet / MS-DOS Certification -
AKMI Professional Accreditation Center
Athens, GreeceFrench Language - DELF A1
French Ministry of Education
English as a Foreign Language - First Certificate
University of Cambridge
English as a Second Language - Certificate of Competency
University of Michigan
Skills
- Property Claims Adjusting
- Claims Investigation & Assessment
- Cause of Loss Determination
- Claims documentation management
- Settlement & Reserve Administration
- Insurance Procedures & Policies
- Insurance principles
- Property valuation
- Claims negotiation
- Claims settlement strategies
- Claims records management
- Customer Service
- Customer & Stakeholder Communication
- Microsoft Office
- GIS & Insurance Systems
- Workflow management
- Workflow coordination
- Problem Solving & Decision Making
- Negotiation strategies
- Team Collaboration
- Confidential information management
- Property claims
Volunteer Experience
Teacher of Greek, Public School, Thrace, Greece, 05/01/04, 06/01/04, Provided additional Greek-language instruction to children.
Timeline
Adjuster 1 – Property Claims
SGI Canada
04.2022 - Current
Clerk 4 – Property Claims
SGI Canada
02.2019 - 04.2022
Clerk 2 – Corporate Filing
SGI Corporate Filing
10.2017 - 02.2019
Clerk 2 – Corporate Mail Services
SGI Corporate Mail Services
06.2017 - 10.2017
Greek School Teacher
St. Paul Greek Heritage Language School
09.2013 - 05.2016
Dining Attendant
Wascana Estates
08.2013 - Current
Grocery Store Clerk
Sobeys South
08.2013 - 08.2013
Teacher
Ekkentro School
09.2009 - 01.2010
Sales Manager / Receptionist
Athens Med Spa
09.2008 - 09.2009
Gym Receptionist / Customer Service Representative
Joe Weider Fitness Gyms
11.2006 - 03.2008
Bachelor’s Degree - Modern Greek & Byzantine Literature
Democritus University of Thrace
Microsoft Office Suite / Internet / MS-DOS Certification -
AKMI Professional Accreditation Center
French Language - DELF A1
French Ministry of Education
English as a Foreign Language - First Certificate
University of Cambridge
English as a Second Language - Certificate of Competency
University of Michigan