Jessica Gorveatt
Charlottetown,PE
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Friendly with a proven commitment to employee training. Hardworking team player bringing the necessary experience and knowledge to tackle any operational demand.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Team Lead
RW&CO
05.2023 - 05.2024
- Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
Team Lead
Samuel & Co
11.2022 - 05.2023
- Received payment by credit cards, debit cards, and cash.
- Advised customers on promotions and selection of merchandise.
- Improved customer satisfaction by addressing and resolving complex issues in a timely manner.
- Providing information on specific brands and specific products.
- Interacting with customers to provide great customer service and shopping experience.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Maintained a clean environment, such as tidying and folding merchandise, as well as sweeping and mopping.
Store Associate
Island Beach Company
06.2022 - 11.2022
- Increased sales by providing exceptional customer service and product knowledge.
- Greeted customers and ascertained what each customer wanted and needed.
- Maintained an orderly and visually appealing store environment by organizing merchandise displays and cleaning the sales floor regularly.
- Exchanged merchandise for customers and accepted returns.
- Handled cash transactions accurately, ensuring balanced registers at the end of each shift.
Store Associate
Winners
10.2019 - 05.2022
- Cleaned display cases, shelves, and aisles
- Changed or rotated window displays, interior display areas, or signage to reflect changes in inventory.
- Answer customers' questions about merchandise and advise customers on merchandise selection.
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Assist customers by providing information and resolving their complaints
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans
- Cleaning and sanitizing surfaces to protect everyone from COVID-19.
Education
High School Diploma -
Colonel Gray High School
Charlottetown, PE06.2021
Skills
- Adaptability
- Strong Communication and Interpersonal Skills
- Exceeding Customer Expectations
- Complaint resolution
- Merchandise Display
- Staff Training
- Cash Handling Accuracy
Certification
Class 5 Driver's License
Timeline
Team Lead
RW&CO
05.2023 - 05.2024
Team Lead
Samuel & Co
11.2022 - 05.2023
Store Associate
Island Beach Company
06.2022 - 11.2022
Store Associate
Winners
10.2019 - 05.2022
High School Diploma -
Colonel Gray High School
Class 5 Driver's License
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