Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Navneet Kaur

Brampton

Summary

Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Team Lead

Peel Collision Centre
01.2022 - Current
  • Greet visitors , determine their needs and direct them accordingly through the reporting process.
  • Assist customers in the initial stages of reporting to the Insurance.
  • Verify the documentation .
  • Data entry using custom software to produce report for the Police , Insurance and Ministry of transportation.
  • Communicate the reporting process with the clients and explain the necessary information required to proceed.
  • Respond the telephone inquires or forward callers to the appropriate person or authority.
  • Evaluate whether a collision meets the eligibility requirements to be reported at CRC.
  • Organize and coordinate workflow between CRC and Police Personnel.
  • Interview customers to determine details.

Supervisor

Tim Hortons
08.2018 - 09.2021


  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Improved team efficiency by implementing effective scheduling and task delegation.
  • Enhanced customer satisfaction with exceptional service and prompt resolution of concerns.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Identified operational inefficiencies and implemented corrective measures, leading to an overall increase in effectiveness.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Boosted team performance by developing customer service training materials and conducting service training.

Package Handler

Amazon
09.2016 - 04.2017
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
  • Enhanced customer satisfaction by ensuring timely delivery of packages through efficient processing methods.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Contributed to increased productivity by working effectively in high-pressure situations.
  • Ensured accuracy of shipments by thoroughly checking contents against packing lists before sealing packages securely.
  • Multitasked effectively under pressure, consistently meeting deadlines without compromising quality or safety standards.

Education

High School Diploma -

Cambrian College of Applied Arts And Technology
Brampton, ON
04.2018

Skills

  • Multitasking Abilities
  • Relationship Building
  • Team Collaboration
  • Active Listening
  • Excellent Communication
  • Organizational Skills
  • Problem-Solving
  • Adaptability
  • Excellent Computer Skills
  • Chrome Software
  • MS Software
  • Mail Handling
  • Interpersonal Skills
  • Decision-Making
  • Time Management
  • Teamwork and Collaboration
  • Adaptability and Flexibility

Languages

English
Full Professional
Punjabi
Full Professional
Hindi
Full Professional

Certification

Smart Serve

First Aid and CPR -Level C

Security guard license

Timeline

Team Lead

Peel Collision Centre
01.2022 - Current

Supervisor

Tim Hortons
08.2018 - 09.2021

Package Handler

Amazon
09.2016 - 04.2017

High School Diploma -

Cambrian College of Applied Arts And Technology

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Navneet Kaur