Jessica Fernandes
Summary
Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Adept at working effectively unsupervised and quickly mastering new skills. Passionate about continuous learning and professional development.
Overview
10
10
years of professional experience
Work History
Customer Service/Sales Representative
Crate & Barrel
Mississauga, Canada
09.2015 - Current
- Demonstrates strong time management skills
- Uphold positive work ethics
- Exemplifies positive team-building and partnership skills
- Demonstrates effective communication skills and techniques
- Exhibits positive and reassuring behavior
- Collaborates with associates and contributes new ideas
- Displays time management and prioritization
- Uphold excellent attendance
- Flexible to work in stressful and fast-paced environments
Department Lead
Crate & Barrel
Mississauga, Canada
09.2017 - 08.2018
- Appropriately and successfully maintained department tasks
- Delegated roles and tasks accordingly to associates
- Coordinates and maintains team meetings and daily huddles
- Facilitates growth and development with associates and coworkers
- Provides positive and approachable working conditions
- Demonstrates ability to work in fast-paced and stressful environments
- Exhibits punctuality and professionalism
- Able to prioritize customer needs and demonstrate conflict resolution
- Demonstrates positive and strong teamworking skills
- Independently demonstrates decision-making
- Effective and strong communication skills
- Proficient in English – reading and writing
- Demonstrates appropriate use of Microsoft Word and Excel
Education
Medical Office Assistant -
Centennial College
Scarborough, ON08.2025
Skills
- Customer service and support
- Microsoft Excel
- Microsoft Word
- Active listening
- Problem solving
- Verbal and written communication
- Phone etiquette
- Time management
- Goal orientation
- Appointment scheduling
- Email communication
- Team collaboration
References
References available upon request.
Timeline
Department Lead
Crate & Barrel
09.2017 - 08.2018
Customer Service/Sales Representative
Crate & Barrel
09.2015 - Current
Medical Office Assistant -
Centennial College