JESSICA FELIX
Carlsbad,CA
Summary
Dynamic administrator with extensive experience in optimizing operations and enhancing record management systems. Proven track record of fostering team collaboration to drive results and meet organizational goals. Dependable and adaptable, consistently ensuring seamless operations in fast-paced environments. Recognized for strong leadership, exceptional organizational skills, and unwavering integrity.
Overview
17
17
years of professional experience
Work History
Payroll Specialist
Boutique Recruiting/SRS
Carlsbad, CA
06.2022 - 01.2025
- Process standard and certified payroll for diverse employee groups, ensuring accuracy and compliance with regulations.
- Manage payroll discrepancies, resolving issues promptly to maintain employee satisfaction.
- Implement automated payroll systems, enhancing efficiency and reducing processing time.
- Train junior staff on payroll procedures, fostering knowledge sharing and skill development.
- Performed data entry tasks with attention to detail.
Assisted customers by resolving inquiries and providing information. - Maintained comprehensive records and streamlined filing systems for efficient information retrieval.
- Managed payroll data entry and processing for 50 employees to comply with predetermined company guidelines.
- Reviewed time records for 50 employees to verify accuracy of information.
Office Manager/Executive
Low-Cal Lighting & Electrical
Oceanside, CA
01.2009 - 05.2022
- Executive administrator to President
- Managed accounts receivable and accounts payable
- Human Resources manager (benefits administration, compensations, insurance, payroll, personnel records, company policies, etc.)
- Customer Service- In person and screening approximately 40 inbound/outbound calls and emails per day
- Supervised sub-contractor accounts
- Sales
- Composed customer estimates, invoices, and work orders
- Built customer database/filing system to improve tracking, reporting, and customer service
- Established and maintained intricate filing systems for invoices, budgets, and proposals for client accounts
- Prioritized multiple projects and deadlines
- Ordered supplies and maintained inventory
- Scheduled and maintained company calendar and meetings
Patient Service Representative II
Scripps Healthcare
Scripps Clinic Rancho Bernardo
09.2010 - 01.2014
- Schedule patients, in person, and over the phone (Up to 100 calls per day with multiple phone lines)
- Chart preparation/file documentation
- Register new patients
- Respond to patient, nurse, & Physician requests
- Administrative Support
- Multiple phone lines
- Prepare documents for Physicians
- Organization of front and back office area
- Insurance verification
- Input insurance authorizations
- Take patient messages for staff
- Process new patient referrals
- Member of our floor’s Fun Committee
Housing Coordinator/Customer Service Representative
AMN Healthcare, Inc.
San Diego, CA
09.2007 - 01.2009
- Provide Administrative/Clerical support
- Data Entry
- Customer Service receiving 100 Inbound/outbound calls, problem solving
- Establish & maintain relationship with clients
- File management
- Multiple phone lines
- Coordinate travel and housing arrangements
- Billing & Payment, Check Requests, Refunds
- Train new hires
- Peer Advisor
- Compose daily spreadsheet records
- Committee Member
Education
High school diploma -
La Costa Canyon High School
Carlsbad, CA06.2000
Skills
- Microsoft Office
- QuickBooks Pro
- Google Office
- Outlook
- Familiar use of all office equipment
Timeline
Payroll Specialist
Boutique Recruiting/SRS
06.2022 - 01.2025
Patient Service Representative II
Scripps Healthcare
09.2010 - 01.2014
Office Manager/Executive
Low-Cal Lighting & Electrical
01.2009 - 05.2022
Housing Coordinator/Customer Service Representative
AMN Healthcare, Inc.
09.2007 - 01.2009
High school diploma -
La Costa Canyon High School