JESSICA EMEFO
Lagos
Summary
Experienced Realtor and Airbnb Manager with a proven track record in short-let property operations, client acquisition, and strategic marketing. Expertise in increasing occupancy rates and improving guest satisfaction through efficient management and innovative digital promotion techniques. Certified as an Airbnb Agent, I have practical knowledge in managing high-end apartments in Lagos, blending hospitality with real estate practices seamlessly.
Overview
6
6
years of professional experience
Work History
Marketing Team Member
Latuta4 Luxury Apartments
01.2025 - Current
- Spearheaded digital marketing strategies, resulting in a 35% increase in online engagement and inquiries within the first quarter.
- Developed and executed targeted social media campaigns to promote listings across Instagram, Facebook, and short-let booking platforms.
- Produced high-quality promotional materials including videos, photoshoots, and property staging visuals.
- Collaborated with the operations and guest relations team to align brand messaging with service delivery.
- Conducted competitor research and market trend analysis to refine advertising and content strategies
- Established community relationships by coordinating events to maximize marketing strategies.
- Determined customers' needs and provided brand awareness and recommendations to fulfill requirements.
Short-let Property Agent
Amys Apartments
07.2023 - Current
- Directly managed 6+ premium short-let apartments across Lagos with an average 90% monthly occupancy rate.
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
Certified Airbnb Professional Host
Pimpmyhome Apartments
01.2022 - 06.2023
- Acted as a certified liaison between property owners and short-let guests, managing over 10 luxury Airbnb listings.
- Achieved and maintained Superhost-level performance on multiple client accounts, averaging a 4.8/5 guest satisfaction rating.
- Advised clients on furnishing, pricing, and market positioning to enhance profitability and guest appeal.
- Developed customized onboarding processes for new short-let properties, ensuring platform compliance and readiness.
- Utilized booking platforms, CRM tools, and performance analytics to monitor listing performance and optimize guest conversion rates.
- Increased overall client rental income by 25% through improved listing strategies, staging, and operational consistency.
- Took reservations by phone and walk-in, keeping scheduling demands, and output in time to avoid overbooking.
Sales Representative
Leokem Venture Limited - Aspamda Plaza
02.2019 - 12.2021
- Delivered 15%+ monthly sales growth through expert product knowledge, persuasive communication, and customer relationship management.
- Identified client needs and provided tailored product solutions, resulting in increased repeat business.
- Streamlined sales operations and contributed to a 30% reduction in inventory shortages through effective stock monitoring.
- Fostered trust and credibility with long-term customers, driving steady foot traffic and local market presence.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Met existing customers to review current services and expand sales opportunities.
Education
Bachelor of Education - English Language
Nnamdi Azikiwe University
07.2024
High School Diploma -
Nodos International School
Lagosd07-2019
Skills
- Short-let & Airbnb Property Management
- Real Estate Sales & Client Engagement
- Guest Experience Optimization
- Digital Marketing & Content Creation
- Brand Promotion & Strategy
- Online Listing Management (Airbnb, Bookingcom, etc)
- Negotiation & Customer Service
- Property Staging & Interior Coordination
- Campaign management
- Affiliate marketing
- Customer segmentation
- Google analytics
Languages
English
Timeline
Marketing Team Member
Latuta4 Luxury Apartments
01.2025 - Current
Short-let Property Agent
Amys Apartments
07.2023 - Current
Certified Airbnb Professional Host
Pimpmyhome Apartments
01.2022 - 06.2023
Sales Representative
Leokem Venture Limited - Aspamda Plaza
02.2019 - 12.2021
Bachelor of Education - English Language
Nnamdi Azikiwe University
High School Diploma -
Nodos International School
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