JESSICA DZOMEKU
10780 No.5 Road, Richmond.
Summary
Dedicated and resourceful Patient Representative with extensive experience in providing excellent patient support, managing insurance coordination, and ensuring seamless communication between healthcare teams and patients. Expertise in appointment scheduling, database management, and billing issue resolution, with a strong ability to engage patients and improve service delivery. Proven ability to work efficiently in fast-paced environments while maintaining high standards of confidentiality and care.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Dental Treatment Coordinator
Arbutus North Dental
03.2022 - Current
- Managed patient billing inquiries, verified insurance coverage, and developed tailored payment plans to ensure financial clarity for patients.
- Coordinated appointment scheduling, informed patients about treatment options, and provided explanations of insurance benefits.
- Collaborated with insurance companies to ensure proper payment for dental treatments, maintaining high levels of patient satisfaction and care.
- Protected patient confidentiality in compliance with healthcare regulations, safeguarding sensitive medical and financial data.
- Enhanced overall patient experience by offering guidance on treatment options and addressing concerns promptly.
STERILIZATION AND CHAIRSIDE ASSISTANT
Pediatric Dental Group
12.2018 - 03.2022
- Ensured strict infection control by cleaning and sterilizing dental tools and equipment, preparing treatment rooms for patient visits.
- Managed inventory of dental supplies, placing timely orders and ensuring that stock levels met operational needs.
- Assisted dental professionals during procedures, anticipating and providing the necessary tools and supplies, contributing to efficient workflow.
- Maintained a high standard of health and safety protocols, ensuring a safe and welcoming environment for both staff and patients.
SALES ASSOCIATE
Old Navy, Reitmans
11.2015 - 08.2018
- Delivered exceptional customer service through active listening, identifying needs, and recommending products to drive sales.
- Managed cash register transactions, including handling purchases, returns, and exchanges in accordance with store policies.
- Contributed to visual merchandising efforts, organizing product displays to maximize customer engagement and store appeal.
CO-RESEARCHER
University of British Columbia
01.2017 - 04.2017
- Collaborated with research teams on the VOICE project, analyzing health-related experiences of specific student populations.
- Conducted data analysis and presented findings to identify health-promoting factors within student communities.
- Contributed to academic research by reviewing literature, synthesizing data, and assisting in the preparation of research reports.
Education
Bachelor of Science -
University of British Columbia
Okanagan, BC06-2018
Skills
- Customer Service Excellence
- Insurance & Billing Coordination
- Healthcare Operations & Compliance
- Medical & Dental Terminology
- Administrative Supervision
- Database Management
- Patient Education & Advocacy
- Time Management & Prioritization
- Team Collaboration
Certification
- Insurance Verification & Coordination
- Medical & Dental Office Software Proficiency (e.g., Dentrix, OpenDental, Tracker)
- Certified in First Aid and CPR
- Data Entry & Recordkeeping
- Multilingual
Timeline
Dental Treatment Coordinator
Arbutus North Dental
03.2022 - Current
STERILIZATION AND CHAIRSIDE ASSISTANT
Pediatric Dental Group
12.2018 - 03.2022
CO-RESEARCHER
University of British Columbia
01.2017 - 04.2017
SALES ASSOCIATE
Old Navy, Reitmans
11.2015 - 08.2018
- Insurance Verification & Coordination
- Medical & Dental Office Software Proficiency (e.g., Dentrix, OpenDental, Tracker)
- Certified in First Aid and CPR
- Data Entry & Recordkeeping
- Multilingual
Bachelor of Science -
University of British Columbia
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