Jessica Da Silva
York,Canada
Summary
A professional individual seeking to obtain a customer focused position. I have extensive experience in customer service, sales oriented position, as well as secretarial. Resourceful team player who is adaptable. Able to create positive client experiences by establishing meaningful relationships. Proven organizational, multitasking, and time management skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Valence Medical Imaging
Toronto, ON
07.2022 - 11.2022
- Streamlined patient check-in process, enhancing overall efficiency.
- Scheduled appointments and coordinated effectively with healthcare providers.
- Maintained secure patient records using electronic health record systems.
- Responded to patient inquiries professionally via phone calls.
- Confirmed scheduled appointments by contacting patients for additional details.
- Managed office phone lines, checking voicemails and directing messages.
- Prepared charts for new patients, ensuring completion of necessary forms.
- Retrieved faxes and uploaded documents to support clinical staff.
Sanitation Worker
Grace church childcare Center
Toronto, ON
08.2021 - 02.2022
- Executed comprehensive three-step cleaning and sanitizing method for all toys.
- Sanitized high-touch surfaces three times daily, including phones and doorknobs.
- Utilized Personal Protective Equipment (PPE) to maintain safety standards.
- Documented all cleaning activities in adherence to sanitation schedule.
Secretary
Rosa Santos Carpentry
Toronto, ON
09.2017 - 11.2019
- Facilitated effective communication by coordinating client meetings and appointments.
- Processed payments and executed deposits to maintain financial accuracy and integrity.
- Ordered materials for timely project availability, ensuring seamless operations.
- Calculated time sheets for precise accounting preparation.
- Managed company emails to improve correspondence and response times.
- Generated detailed invoices enabling accurate client billing.
- Answered calls, recording messages for efficient follow-up actions.
Customer Service Representative
Lowe's Home Improvement
York, ON
04.2015 - 07.2017
- Assessed customer needs to ensure high satisfaction levels.
- Handled incoming calls professionally, providing information or transferring inquiries.
- Facilitated sales, refunds, and exchanges to improve customer experience.
- Promoted products and services to drive revenue growth.
- Communicated ongoing sales and promotions effectively to customers.
- Maintained accurate customer records by updating account information regularly.
- Assisted customers with credit card applications to expedite transactions.
- Processed and canceled online orders promptly to fulfill customer requests.
Fast Food Cashier
Hero Certified burgers
Toronto, ON
05.2014 - 06.2015
- Greeted customers promptly to establish welcoming environment.
- Processed customer orders efficiently at a busy fast food restaurant.
- Maintained cleanliness and organization in the front counter area.
- Provided friendly customer service, addressing inquiries and concerns promptly.
- Collaborated with team members to ensure smooth workflow during rush periods.
- Assisted in training new staff on cash register operations and procedures.
- Monitored inventory levels of supplies and communicated needs to management.
- Supported promotional activities by informing customers about special menu items.
- Inspected orders to make sure they were accurate before handing them to customers.
- Performed opening, closing duties such as restocking supplies and cleaning counters, tables, floors at the end of each shift.
- Counted and balanced cashier drawers.
Education
High School Diploma -
Bishop Marrocco/Thomas Merton Catholic Secondary School And Regional Arts Centre
Toronto, ON06.2014
Skills
- Adaptable
- Time management
- Organized
- Team player
- Problem solving
- Attention to detail
- Data entry
- Microsoft office
- Bilingual
- Punctual
- Self motivated
Certification
WHMIS
Timeline
Medical Receptionist
Valence Medical Imaging
07.2022 - 11.2022
Sanitation Worker
Grace church childcare Center
08.2021 - 02.2022
Secretary
Rosa Santos Carpentry
09.2017 - 11.2019
Customer Service Representative
Lowe's Home Improvement
04.2015 - 07.2017
Fast Food Cashier
Hero Certified burgers
05.2014 - 06.2015
High School Diploma -
Bishop Marrocco/Thomas Merton Catholic Secondary School And Regional Arts Centre