Doris Mugoli
Ottawa,Canada
Summary
A compassionate, patient, and eager caregiving professional who completed the Personal Support Worker program. Committed to offering friendly, respectful, and effective care to seniors and those with disabilities to improve their quality of life. Clean criminal record check, all immunizations up to date and fully covid-vaccinated.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Avantia Medical Imaging
09.2023 - 09.2024
- Coordinated patient scheduling, check-in and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
Educator
Westboro ChildCare Centre
10.2022 - 02.2023
- Built relationships and communicated with parents to provide best learning environment for children.
- Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
- Supervised and engaged with school-age children in a number of different activities to help them build skills and meet learning goal
- Implemented classroom management techniques that fostered a positive and inclusive learning environment for all students.
PSW
Extendicare Starwood
04.2022 - 08.2022
- Assist clients with the tasks of daily living related to personal care
- Supported patients'' emotional well-being through active listening and empathetic communication while respecting privacy and confidentiality.
- Collaborated with healthcare professionals to ensure seamless delivery of services for optimal patient outcomes.
- Assisted clients in maintaining their physical fitness through encouragement, gentle exercise guidance, and support during ambulation or transfer activities.
- Managed challenging behaviors displayed by dementia or Alzheimer''s patients using appropriate interventions and communication techniques.
- Maintained a safe environment for patients by following proper infection control procedures during personal care tasks.
- Documented patient progress accurately and thoroughly in accordance with regulatory requirements, ensuring continuity of care between shifts or when transitioning between providers.
Personal Shopper
Superstore
04.2021 - 04.2022
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
Education
Diploma - Personal Support Worker
Willis College
Ottawa, ON06.2022
High School Diploma -
Notre Dame High School
Ottawa, ON06.2018
Skills
- Caregiving
- Client Service
- Adaptable
- Conflict Resolution
- Effective Communication
- Teamworker
- Problem Solving Skills
- Compassionate
- Patient
- Time Management
Languages
English
Native or Bilingual
French
Limited Working
Certification
- Palliative Care Certificate
- First Aid And CPR Certificate
- Food Safety Certificate
- WHMIS Certificate
- Fall Prevention Certificate
- Fire Safety Certificate
- Gentle Persuasive Approaches in Dementia Care Certificate
- Smart Serve Certificate
Timeline
Medical Receptionist
Avantia Medical Imaging
09.2023 - 09.2024
Educator
Westboro ChildCare Centre
10.2022 - 02.2023
PSW
Extendicare Starwood
04.2022 - 08.2022
Personal Shopper
Superstore
04.2021 - 04.2022
Diploma - Personal Support Worker
Willis College
High School Diploma -
Notre Dame High School
Similar Profiles
Stella TungStella Tung
Placement at Medical Imaging Campbelltown (Lumus Imaging)Placement at Medical Imaging Campbelltown (Lumus Imaging)
Nikky HorgaNikky Horga
Executive Business Manager at Southwest Medical ImagingExecutive Business Manager at Southwest Medical Imaging
Kaylee RodriquezKaylee Rodriquez
MRI Technician Assistant at Advanced Medical Imaging CenterMRI Technician Assistant at Advanced Medical Imaging Center