Jessica Cummings
Sherwood Park,AB
Summary
Creative Internet Sales Manager with 7 years of Automotive sales experience. Committed to keeping customers up to date on new product innovations and upselling upgraded models. Skilled at maintaining relationships with customers and keeping detailed records. Winner of numerous customer service and top performer awards.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Internet Sales Manager
Mercedes-Benz Heritage Valley
10.2023 - Current
- Responded to internet inquiries and phone calls in timely matter.
- Increased sales and customer satisfaction through personalized servicing.
- Located merchandise across various stores to address customer needs.
- Achieved sales goals by cultivating and securing new customer relationships.
- Cold called a minimum of 20 customers a day whether through personal prospecting or service customers on top of incoming leads
Finance Manager
Team Ford - Go Auto
03.2023 - 10.2023
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
- Monitored pipelines to track and log status of loans.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Pitched every customer on mechanical, maintenance and protection products
- Processed loan applications and monitored progress from start to finish.
- Proactively identified solutions for customers experiencing credit issues.
- Submitted deals to lenders based on customers credit history to maximize profit
Internet Sales Manager
Team Ford - Go Auto
09.2022 - 03.2023
- Closed sales by overcoming objections, asking for sales, negotiating price, and holding a high gross margin (Was month to month the top gross holder while in sales)
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Responded to customer enquiries via telephone and email.
- Prepared purchased vehicles and completed final delivery checks.
- Trained and onboarded new hires
Business Development Coordinator - Remote Role
Team Ford - Go Auto
03.2020 - 09.2022
- Executed calling campaigns targeting direct end-user prospective accounts.
- Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
Human Resource Manager
MLT Trucking Ltd.
03.2020 - 09.2022
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Organized and led staff orientation programs and training to promote collaboration.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
- Maintained payroll and benefits for employees, minimizing financial discrepancies through detailed program management.
Internet Sales Manager
Kentwood Ford - Go Auto
01.2016 - 03.2020
- Responded to internet inquiries and phone calls in timely matter.
- Increased sales and customer satisfaction through personalized servicing.
- Located merchandise across various stores to address customer needs.
- Kept detailed records of sales and contracts.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Radio Marketing Manager
Newcap Radio (now Stingray Music)
02.2012 - 01.2016
- Outside Sales starting in St. Paul, covering 3 different territories selling for 3 radio stations.
- Promoted to CFCW, Capital FM and K97 in Edmonton where I covered 3 different territories
- Assisted customers build their brand through customized advertisements in radio and digital marketing
- organized and attended networking events to build customer rapport
Education
G.P Vanier Secondary
Courtenay, B.CSkills
- Appointment Scheduling
- Automotive Sales Techniques
- Inbound Call Management
- Cold calling
- Price Quoting
- Website Maintenance
- Digital Marketing
- Negotiation
- CDK, CRM, Dealertrack Expert
Languages
English
Full Professional
Certification
- First Canadian Insurance Certified - April 2023
- Amvic Certified
Timeline
Internet Sales Manager
Mercedes-Benz Heritage Valley
10.2023 - Current
Finance Manager
Team Ford - Go Auto
03.2023 - 10.2023
Internet Sales Manager
Team Ford - Go Auto
09.2022 - 03.2023
Business Development Coordinator - Remote Role
Team Ford - Go Auto
03.2020 - 09.2022
Human Resource Manager
MLT Trucking Ltd.
03.2020 - 09.2022
Internet Sales Manager
Kentwood Ford - Go Auto
01.2016 - 03.2020
Radio Marketing Manager
Newcap Radio (now Stingray Music)
02.2012 - 01.2016
G.P Vanier Secondary
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