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Dynamic Client Advisor with a proven track record at Genesis Of Elgin, excelling in client relationship management and problem-solving. Recognized for enhancing customer satisfaction through effective communication and attention to detail. Adept at multitasking and fostering teamwork, ensuring timely vehicle delivery and exceptional service. Committed to building trust and loyalty with clients.

Experienced with building strong client relationships, understanding customer needs, and providing tailored vehicle solutions. Utilizes effective communication and negotiation skills to drive sales and customer satisfaction. Track record of achieving sales targets through strategic planning and customer-focused approaches.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Client advisory professional with history of enhancing client relationships and providing valuable financial guidance. Known for collaborative approach and achieving results in dynamic environments. Reliable team player with skills in strategic planning and client communication.

Accomplished Customer Experience Manager of 20 years, with substantial experience building customer satisfaction and retention. Offering superb planning and problem-solving skills to improve customer service processes and garner stellar customer approval scores.
I bringing extensive call centre experience in inbound, outbound and blended environments. Strength in training and development, client relations and problem solving.

Passionate, proactive individual offering over 10 years of progressive customer experience. 5 years of leadership and staff development experience, combined with sound judgement and strong problem-solving abilities. Always striving to inspire and lead with integrity and creativity. Seeking engaging, balanced work environment with a diverse company that offers learning and growth opportunities.

Versatile program manager with immense knowledge designing, implementing, and managing global learning programs end to end. Experienced in using data-driven insights to influence growth and change, leveraging tools and technology to automate processes, driving efficiency and standardization, and identifying or anticipating problems and providing solutions. Impeccable track record of project completion and ongoing program support to ensure continuous long-term success.

Jessica Costello

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Genesis Experience Manager

Sales Representative

Office Administrator

Education

High School Diploma -

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Genesis Experience Manager

Sales Representative

Office Administrator

High School Diploma -

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