Jessica Caux
Etobicoke,Canada
Summary
Accomplished Manager with a proven track record in enhancing program compliance and driving continuous improvement initiatives. Expertise in quality assurance and team management led to the successful leadership of high-performing teams that consistently exceeded objectives. Recognized for service excellence and data-driven decision-making, fostering a culture of professionalism significantly improved program outcomes. Career goals include leveraging these strengths to further enhance operational efficiencies and drive strategic initiatives.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Program Manager
FAMILIES 1ST
Stoney Creek, Canada
06.2024 - Current
- Ensured compliance with regulatory requirements and industry standards throughout the program lifecycle.
- Support the Director of Service in assessing resident placements and new programs.
- Accountable for day-to-day operations of multiple assigned residential programs.
- Ensure that documentation is available and well understood by program supervisors and staff, as it relates to BSP, QAM, and MCCSS requirements.
- Ensure that incident reports (IRs), as well as Level 1 and Level 2 Serious Occurrence Reports (SORs), are accurate, complete, timely, written professionally, and delivered to the appropriate stakeholders.
- Oversee the preparation of monthly schedules, and review them to ensure they are within budget.
- Directly manage and act as a key resource to the Program Supervisors and the program teams.
- Actively foster, role model, and hold others accountable to a culture of respect, professionalism, dignity, compassion, health and safety, and company values.
- Led the recruitment, training, and development of program staff, building high-performing teams committed to achieving program success.
- Championed continuous improvement initiatives, incorporating lessons learned and best practices into program operations.
Store Manager
WAXON Laser + Waxbar
Ontario, Canada
11.2023 - 04.2024
- Manage day to day operations of the WAXON location and 9 team members
- Providing a superior client experience with the goal of reaching 5/5 client feedback
- Managing Inventory levels/counting and displays at the location
- Dealing with any customer complaints or issues and follow up
- Responsible to hit sales objectives and remain on budget by keeping update to date analytic reports and monitoring sales
- Motivate and coach the team to hit daily/weekly/monthly targets and goals
- Monitor business flow and efficiently schedule staff based on labour projections
Co-Owner
The She Shed Beauty Bar
Parry Sound, Canada
12.2020 - 11.2023
- Founded and managed all features of business including customer service, accounting, ordering, inventory management, sales, marketing, staffing, and training
- Assisted in the developing, managing and enforcing Company Policies and Procedures including Contracts, Job Descriptions, Benefit Programs, Treatment Protocols, Menu's, Record Keeping, Filing, Health and Safety, etc
- Established and implemented marketing and social media schedule
- Monitored business and personal expenses and tracked debits and credits
- Provided outstanding customer service while continuing to grow the business and was voted The Chamber of Commerce Entrepreneur of the Year 2022
- Maintained a loyal customer base of over 1100 clients
Supervisor of Support Services/Family and Youth Program
Community Living Parry Sound
Parry Sound, Canada
06.2019 - 06.2020
- Proven leadership and motivational skills with staff and families.
- Provide leadership within a team of up to 15 staff members, and guidance with their caseloads.
- Work with staff and families to create person- and family-centered opportunities.
- Maintain an up-to-date knowledge of all policies, procedures, and protocols to ensure the safety of staff and the people we support.
- Familiar with reporting serious occurrences and incident reports to the Ministry.
Client Care and Development Coordinator
Hospice West Parry Sound
Parry Sound, Canada
09.2016 - 06.2020
- Received referrals, completed comprehensive psychosocial assessments, formulated intervention plans and provided culturally-safe, family-centred support and follow-up to those seeking palliative and bereavement services
- Participated in LHIN-funded educational workshops on Indigenous end-of-life philosophies and practices to ensure that services offered by agency were culturally safe
- Initiated partnership with United Way North East to develop and execute an Advanced Care Planning workshop series that brought together sector experts to discuss with the community at large the importance of health care planning and end-of-life discussions
- Developed and facilitated a bereavement social group and bereavement walking group
Manager
Harry's No Frills
Parry Sound, Ontario
- Prepared detailed reports on sales figures and operational metrics for review by Store Manager.
- Researched out-of-stock items to find additional inventory in other store locations.
- Coached staff on strategies to enhance performance and improve customer relations.
- Used Point of Sale register system to complete transactions.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
Education
Diploma - Social Service Work
Northern College of Applied Arts & Technology
04.2018
Skills
- Quality assurance
- Performance management
- Schedule Management
- Service Excellence
- Team Management
- Inventory management
- Data-driven decision making
- Merchandise presentation
Certification
- Class G License
- SMG Certification
- CPR Certification, 02/01/23, 02/28/26
- POSSESSION ACQUISITION LICENSE-NON-RESTRICTED
References
References available upon request.
Timeline
Program Manager
FAMILIES 1ST
06.2024 - Current
Store Manager
WAXON Laser + Waxbar
11.2023 - 04.2024
Co-Owner
The She Shed Beauty Bar
12.2020 - 11.2023
Supervisor of Support Services/Family and Youth Program
Community Living Parry Sound
06.2019 - 06.2020
Client Care and Development Coordinator
Hospice West Parry Sound
09.2016 - 06.2020
Manager
Harry's No Frills
Diploma - Social Service Work
Northern College of Applied Arts & Technology