Jessica Busuttil
London,ON
Summary
Dynamic and dedicated Food and Beverage Server at Tim Hortons, recognized for enhancing guest satisfaction through exceptional service and effective multitasking. Proficient in food safety practices and inventory management, I consistently fostered a welcoming environment, leading to increased customer loyalty and positive feedback.
Overview
16
16
years of professional experience
Work History
Food and Beverage Server
Tim Hortons
London, ON
01.2010 - Current
- Greeted guests warmly to foster welcoming environment.
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Remained focused, calm and professional during peak rush hours.
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in positive feedback from customers.
- Managed high-volume order requests during peak hours while maintaining accurate order fulfillment and prompt service.
- Adhered to health and safety standards while handling food and beverages.
- Assisted in maintaining a positive work environment by fostering open communication and teamwork among staff members, resulting in higher overall job satisfaction levels.
- Providing excellent customer service, successfully upselling relevant products and services for increased customer satisfaction.
Cashier
Tim Hortons
London, ON
01.2010 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
High School Diploma -
H.B. Beal Secondary School
London, ON06.1990
Skills
- Food handling safety
- Food safety practices
- Guest satisfaction
- Guest service
- Flexible schedule
- Order accuracy
- Menu recommendations
- Safe food handling
- Allergy awareness
- Drinking age verification
- Inventory management
- Menu changes
- Payment processing
- Special event coordination
- Cleaning and sanitizing
- Sales strategy
Languages
English
Elementary
Timeline
Food and Beverage Server
Tim Hortons
01.2010 - Current
Cashier
Tim Hortons
01.2010 - Current
High School Diploma -
H.B. Beal Secondary School