Jessica Bushulak
St. Albert,Canada
Summary
Outgoing and dedicated professional successful at building relationships with customers and retailers of different backgrounds and driving sales with knowledgeable proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team, build strong relationships for better overall company success and support organizational goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Beauty Specialist
Shoppers Drug Mart
Edmonton, Alberta
11.2024 - Current
- Assisted clients in finding what they needed.
- Finalized purchases and processed payments.
- Suggested additional beauty services that may be beneficial to customer's needs.
- Recommended complementary products based on guest interests or items selected for purchase.
- Alleviated product theft by maintaining sales floor and shopper awareness.
- Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
- Tracked customer preferences through surveys or feedback forms to improve service quality.
- Capitalized on upselling opportunities for additional products and services to increase sales numbers.
- Educated clients about proper skincare routines, product ingredients, usage and benefits.
- Demonstrated knowledge of beauty products and services through effective customer service techniques.
- Managed inventory levels by restocking shelves as needed.
- Assisted in the development of promotional displays and materials to advertise products.
- Maintained accurate records of client services and product purchases.
- Conducted inventory counts to ensure accuracy of stock levels in storeroom or on display shelves.
- Prepared reports on returned and damaged products.
- Attended training sessions on new products or trends in the industry to remain current with developments.
- Developed connections to offer guests best-in-class experience with skincare, makeup and fragrance.
- Evaluated customer skin to determine unique conditions and skin type.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Achieved cost-savings by developing functional solutions to problems.
- Utilized various software and tools to streamline processes and optimize performance.
- Worked effectively in team environments to make the workplace more productive.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Updated and maintained databases with current information.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Recognized by management for providing exceptional customer service.
- Built network and relationships with other Shoppers Drug Mart teams to collaborate efficiently
Multi-Brand Representative/ Trainer
Estee Lauder Company
Edmonton, AB
11.2022 - Current
- Provide knowledge and expertise from being in different areas of the beauty industry for 10 years
- Have high performing selling record and SPH
- Trained employees and cast with education on product and sales knowledge in Sephora and Shoppers Drug Mart
- Performed makeup and skincare services on clients
- Keep up with newness and trends with Estee Lauder
- Administration duties and meetings
- Set up, ran events and classes
- Consulted clients' concerns and questions and came up with solutions for any of their needs
- Greeted clients and made sure they found everything they were looking for
- Handled client complaints in a professional manner and came up with appropriate solutions
- Worked in Sephora and Shoppers Drug Mart in fast paced environment
- Helped employers with anything they needed (cleaning, loss prevention, restocking other brand shelves)
- Came up with creative ways to engage staff and clients that made the experience fun yet also helped boost sales
- Make everyone feel welcome to come to me with anything they need
Sugaring Practitioner
Sucre Body Sugaring Boutique
Edmonton, AB
03.2022 - 01.2023
- Assisted manager in duties when she was away or busy, answering texts to help other employees in what they need, giving feedback to manager on things that need to be done or that have been done
- Trained on education with cast on ways that was efficient yet got them excited about the products
- Built good/ reputable relationships with management and cast in Sephoras and Shoppers Drug Marts
- Developed a deep understanding of the company's products and services in order to effectively communicate its value proposition
- Researched latest innovations in branding techniques and tactics for implementation within the organization
- Maintained an up-to-date knowledge base of market trends, competitive landscape, and customer needs
- Developed excellent customer service skills to ensure satisfaction of clients
- Delivered exceptional customer service to provide positive experience throughout sales process
- Provided accurate information to clients and referred customers to appropriate team members when needed
- Introduced current sales and promotions to bring awareness to brand initiatives
- Demonstrated product knowledge and provided product education to customers, ensuring that they had a positive brand experience
- Monitored on-hand product inventory and proactively replenished products
- Assessed participant knowledge and understanding of the material and adjusted training accordingly
- Prepped before hand for events and company visits to make sure everything was good
- Look up new products and trends on my own time because I'm passionate about training and showing customers and cast products and ways to sell them
- Use Microsoft platforms and google platforms for training/Education as well as sale records
Salon Manager/ Journeyman Hairstylist
Smart Style Hair Salon
St. Albert, AB
08.2021 - 03.2022
- Assess customer needs and advised about their hairstyle and coloring options
- Count and document opening and closing cash amounts daily to make sure that they balance out
- Used various hair cutting tools including scissors, trimmers, clippers, razors, and brushes
- Performed in-home services for elderly clients who are unable to make it into the salon
- Resolve client complaints in a timely, efficient manner
- Provided wet styling, thermal styling, permanent waving, and hair relaxing
- Established a strong relationship with client base to generate long-term business
- Maintained salon duties while manager was away on leave
- Scheduling, timesheets, weekly meetings, inventory and replenishment
- Made sure salon was always looking it's best to bring a welcoming atmosphere to clients and people coming in
- Handled client complaints in a professional manner and found solutions to the problems in an appropriate manner
Apprentice Hairstylist
Smart Style Hair Salon
Leduc, AB
02.2016 - 08.2019
- Developed and cultivated relationships with both new and existing clients through effective communication and exemplary people skills
- Maximized salon efficiency by completing thorough and accurate daily management tasks such as overseeing the registers, organizing inventory, and delegating tasks
- Educated clients about products and self-maintenance for healthy hair based on their needs and preferences
- Ordering retail and replenishment products, as well as general supplies like wax, hair color, and cleaning supplies
- Trained new and current stylists on the basic policies and procedures of the salon
- Scheduling and timesheets
- Weekly meetings to come up with ideas and ways to boost overall employee health and create fun ways to bring positive and boost energy in store
- Handled clients complaints in a professional manner and came up with solutions that were appropriate for the situation
- Supported employees in any way they needed me and made them feel welcome to come to me with anything
- Followed projections and visualizations on what we should expect for sales and targets for the quarters, what we need to work on and what we are doing good in
Crew Member
McDonald's
Leduc, AB
09.2013 - 05.2017
- Responsible for answering the phone to book client appointments while also answering any questions they might have
- Assisted in cleaning the salon up to health and safety codes and decorating it for holidays and special occasions
- Helped journeymen with their daily tasks like laundry and restocking products
- Shampooed and blow-dried hair in addition to other hair treatments, such as waving, straightening, tinting, and scalp conditioning massages
Education
Online Pro Makeup Artistry Program -
QC CareerSchool
05.2024
Ten Week Hairstylist Apprenticeship program -
MC College
07.2018
Skills
- Leadership
- Active listening
- Proactive and efficient
- Detail Orientated
- Customer Service & management
- Learn fast under pressure
- Computer Microsoft
- Effective communicator
- Professional Demeanor
- Staff Training
- Teamwork and Collaboration
- Time management abilities
- Brand building
- Problem-solving abilities
- Microsoft office
- Knowledge of Power BI
- Customer service
- Inventory management
- Sales techniques
- Team collaboration
- Stress management techniques
- Professionalism and ethics
- Continuing education commitment
- Multitasking and organization
Certification
- Journeyman Hairstylist
- Red Seal Hairstylist
- Body Sugaring
- Pro Makeup Artist
References
- Susan Cooper: (780) 940-7545
- Elaine Rustad: Smartstyle Hair Salon, (780) 231-3517
- Jaz Jaleel: West Edmonton Mall, (780) 224-9385
- Bailey Mitchell: Former Coworker, (587) 357-1012
- Lillian Bruce: Client/ Mentor, (780) 717-0296
Timeline
Beauty Specialist
Shoppers Drug Mart
11.2024 - Current
Multi-Brand Representative/ Trainer
Estee Lauder Company
11.2022 - Current
Sugaring Practitioner
Sucre Body Sugaring Boutique
03.2022 - 01.2023
Salon Manager/ Journeyman Hairstylist
Smart Style Hair Salon
08.2021 - 03.2022
Apprentice Hairstylist
Smart Style Hair Salon
02.2016 - 08.2019
Crew Member
McDonald's
09.2013 - 05.2017
Online Pro Makeup Artistry Program -
QC CareerSchool
Ten Week Hairstylist Apprenticeship program -
MC College