Maria Zafar
Guelph
Summary
Positive and upbeat salesperson with a strong history of success in makeup and skincare services. Demonstrated record of achievement in achieving sales and service goals in beauty department. Demonstrates makeup techniques, teaches customers how to handle their personal styling needs and applies products creatively. Focused on supporting and satisfying customers in order to develop deep and loyal relationships. Responsible and motivated student ready to apply education in the workplace. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Beauty Specialist
shoppers drug mart
08.2023 - Current
- Explained and demonstrated proper use of products through actual application.
- Greeted clients per day upon arrival and demonstrated proper use of skincare and makeup products.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
- Assisted clients in finding specific items from shelves, checking supply room for additional inventory.
- Showed customers how to apply makeup and other products to achieve desired looks.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Sanitized areas and maintained stock, meeting store cleanliness and visual merchandising standards.
- Evaluated customer skin to determine unique conditions and skin type.
- Developed connections to offer guests best-in-class experience with skincare, makeup and fragrance.
- Prepared reports on returned and damaged products.
Shoppers Drug Mart
Beauty Specialist
10.2022 - 12.2022
- Answered customer questions, suggested products and trained each in how to correctly use skincare products and apply makeup.
- Maintained orderly, clean and well-merchandised workstations.
- Finalized transactions and processed payments with point-of-sale systems.
- Provided expert makeup services for special events like weddings, anniversaries and banquets.
- Applied false eyelashes on customers and explained the best methods for removal and cleaning.
- Bagged or packaged purchases and wrapped gifts.
- Cleaned shelves, counters and tables to maintain organized store.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Greeted customers to determine wants or needs.
- Organized store by returning merchandise to proper areas and restocked displays.
- Answered store and merchandise questions and led customers to wanted items.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Recommended, selected and located merchandise based on customer desires.
- Described merchandise and explained use, operation and care.
- Exchanged merchandise for customers and accepted returns.
- Recommended merchandise to customers based on needs and preferences.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Prepared merchandise for purchase.
- Placed special orders or called other stores to find desired items.
- Ticketed, arranged and displayed merchandise to promote sales.
Election Poll Worker
Poll Official
06.2022 - 06.2022
- Aided non-English and limited-English speaking voters in voting booths.
- Helped new voters complete registration paperwork and sign-in procedures.
- Obtained signatures and recorded names of voters to prevent voting of unauthorized persons.
- Collected necessary information from voters to determine correct voting location and ballot.
- Conducted routine checks on ballot machines to verify proper working order.
- Instructed voters to properly use voting machines and responded to inquiries and concerns.
- Closed polling location at end of voting period to calculate and organize final amount of votes.
- Assisted organizational efforts by filing, entering data and answering phones.
- Maintained positive working relationship with fellow staff and management.
- Prepared voting area by setting up and organizing voting equipment, ballots and registrations sheets.
- Assisted with set up for social events and food deliveries.
Bulk Barn
Sales Associate
05.2021 - 10.2021
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Built and maintained relationships with peers and upper management to drive team success.
- Worked with fellow sales team members to achieve group targets.
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
- Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
- Lifted materials of varied weights on regular basis.
- Stocked shelves with new merchandise and checked for outdated or damaged items.
- Retrieved carts from docking areas in retail parking lots.
- Greeted guests and members upon arrival and departure, assisted customers and golf shop staff and addressed customer complaints or concerns.
- Kept entrances clean of debris or clutter, cleaned up spills throughout store, stocked shelves and cleaned restrooms and other surfaces.
- Helped customers find stock, manned register as backup, bagged groceries and retrieved and replaced damaged items noticed at checkout.
- Assisted customers with carrying out and loading heavy, bulky purchases into vehicles.
Mr B Shoes Sale Warehouse
Sales Associate
06.2017 - 06.2017
- Promoted welcoming environment by acknowledging customer and engaging in conversation to identify footwear needs.
- Operated cash register, scanned items, bagged merchandise and properly handled methods of payment to facilitate accurate sales transactions.
- Presented different categories of shoes and shoe care products and explained features, benefits and technical specs to generate sales.
- Gained knowledge on footwear items and demonstrated enthusiasm and belief for product and company philosophy.
- Seated customer to measure feet and properly fit with correct size shoes.
- Unloaded truck, stocked merchandise and maintained aisles and product displays to foster neat, clean and organized aisles and sales floor.
- Maintained shoe department by organizing shoes by size, color and style.
- Recommended, selected and helped locate or obtain merchandise based on customer needs and desires.
- Remained knowledgeable of current promotions, policies regarding payment and exchanges and security practices.
- Organized store by returning merchandise to proper areas and restocked displays.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Recommended merchandise to customers based on needs and preferences.
- Greeted customers to determine wants or needs.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Education
Esthetician Degree - Esthetics
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON04.2024
Skills
- Customer Service
- Planning & Organizing
- Conflict Resolution
- Critical Thinking
- Team Management
- Organizational Skills
- Good Work Ethic
- Active Listening
- Reliable & Trustworthy
- Friendly, Positive Attitude
- Basic Math
- People Skills
- Problem Resolution
- Relationship Building
- Product Demonstrations
- Flexible Schedule
- Supervision & Leadership
- Fluent in multiple languages
- Makeup Application
- Appointment Scheduling
- Makeup Application Instruction
- Chemical Facial Peels
- Waxing
- Skin Analysis
- Social Media Promotion
- Client Consultation Abilities
- Color Theory Knowledge
- Product Recommendation Expertise
- Cosmetic Product Knowledge
Languages
English
Native/ Bilingual
Urdu
Native/ Bilingual
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
Arabic
Elementary
Timeline
Beauty Specialist
shoppers drug mart
08.2023 - Current
Shoppers Drug Mart
Beauty Specialist
10.2022 - 12.2022
Election Poll Worker
Poll Official
06.2022 - 06.2022
Bulk Barn
Sales Associate
05.2021 - 10.2021
Mr B Shoes Sale Warehouse
Sales Associate
06.2017 - 06.2017
Esthetician Degree - Esthetics
Conestoga College Institute of Technology And Advanced Learning
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