Jessica Bouvier
Ottawa,Ontario
Summary
Committed enthusiastic event coordinator who provides excellent customer service and works to carry out events to the highest of standards. Knowledgeable and experienced in budgeting, vendor management, event promotion, and marketing. Adept problem-solver with a passion for cultivating unforgettable experiences and creating impactful connections. Possesses excellent communication and interpersonal skills to establish and maintain positive working relationships. Competent at managing all aspects of event planning including logistics, venue selection, and catering. Excellent organizational and public speaking skills.
Overview
6
6
years of professional experience
Work History
Bilingual Customer Service Representative
SunLife, Group Benefits
07.2023 - Current
- Helped clients and advisors with questions about products, services, policies, and claims through inbound calls
- Discovered, analyzed, and found solutions to client problems/inquiries by utilizing tools and systems to provide efficient call flow regarding coverage, claims, internet/mobile app, and member information
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and French languages
- Collaborated with team members to improve overall call efficiency and performance, resulting in reduced wait times and increased productivity.
Tour Guide (Casual)
Guydeez
06.2023 - Current
- Enhanced guest experience by providing informative and engaging guided tours
- Developed customized tour itineraries for diverse groups, ensuring a memorable and enjoyable trip
- Increased tour group sizes through exceptional customer service and consistently positive feedback from clients
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities
- Received numerous positive reviews from clients, reflecting strong communication skills and in-depth knowledge of tour subjects.
Event Staff Member (Casual)
BBW International Inc.
03.2018 - Current
- Enhanced event attendee experience by providing excellent customer service and addressing any concerns
- Collaborated with event organizers to ensure a smooth flow of activities and maintain schedules
- Managed registration desk, ensuring accurate tracking of attendees for efficient data management.
Bilingual Disability Case Manager
SunLife, Group Disability Claims
01.2023 - 07.2023
- Assessed clients' eligibility, clinical needs, and developed a care management plan for treatment and recovery for return to work
- Identified and assessed medical and non-medical influencing factors pre and post disability, functional capability, restrictions, and limitations
- Reviewed health records and collaborated with health care professionals to understand client's needs and capacities.
Bilingual Guidance Consultant
ComPsych Inc.
01.2021 - 12.2022
- Enhanced client satisfaction by providing personalized guidance and support throughout the consultation process
- Conducted a comprehensive telephonic clinical intake and risk assessment in areas of mental/behavioral health, substance use/addiction, and crisis stabilization
- Educated and referred clients to covered services within their Employee Assistance Program: short-term counseling therapy, work-life programs, and Healthy Guidance coaching.
Education
Travel Agent Proficiency (National TAP Test) -
The Travel Institute
04.2024
Travel and Tourism Diploma (Highest Honours) -
Stratford Career Institute, Montreal, Quebec
02.2024
Master of Social Work (MSW) Faculty of Social Sciences -
University of Ottawa, Ottawa, Ontario
08.2019
Honours Bachelor of Social Sciences in Social Work (B.Soc.Sc Magna Cum Laude Honours) Faculty of Social Sciences -
University of Ottawa, Ottawa, Ontario
04.2018
College Diploma in Social Service Worker (Honours Graduate) -
La Cité, Ottawa, Ontario
04.2015
Skills
- Bilingual in French and English
- Customer Service Relations
- Group Oversight & Leadership
- Sales Promotion
- Time Management
- Staff Management
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Bilingual Customer Service Representative
SunLife, Group Benefits
07.2023 - Current
Tour Guide (Casual)
Guydeez
06.2023 - Current
Bilingual Disability Case Manager
SunLife, Group Disability Claims
01.2023 - 07.2023
Bilingual Guidance Consultant
ComPsych Inc.
01.2021 - 12.2022
Event Staff Member (Casual)
BBW International Inc.
03.2018 - Current
Travel Agent Proficiency (National TAP Test) -
The Travel Institute
Travel and Tourism Diploma (Highest Honours) -
Stratford Career Institute, Montreal, Quebec
Master of Social Work (MSW) Faculty of Social Sciences -
University of Ottawa, Ottawa, Ontario
Honours Bachelor of Social Sciences in Social Work (B.Soc.Sc Magna Cum Laude Honours) Faculty of Social Sciences -
University of Ottawa, Ottawa, Ontario
College Diploma in Social Service Worker (Honours Graduate) -
La Cité, Ottawa, Ontario
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