Jessica Bouillon
Port Coquitlam,BC
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
4
4
years of professional experience
Work History
Coordinator
Exclusive Floors
10.2021 - 06.2023
- Entered data, generated reports, and produced tracking documents.
- Coached employees through day-to-day work and complex problems.
- Gathered and organized materials to support operations.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Managed company schedule to coordinate calendar and arrange travel.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Service Manager
BFC Flooring
04.2019 - 06.2020
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Met with customers to discuss service needs and offer available solutions.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Bachelor of Arts - Political Science
St. Thomas University
Fredericton, NB04.2012
Skills
- Data Entry
- Recordkeeping
- Business Administration
- Consulting
- Work Planning and Prioritization
- Schedule Coordination
- Customer Service
- Strategic Planning
Languages
English
Timeline
Coordinator
Exclusive Floors
10.2021 - 06.2023
Service Manager
BFC Flooring
04.2019 - 06.2020
Bachelor of Arts - Political Science
St. Thomas University
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