Jessica Barua
Hamilton,ON
Summary
Developed strong foundation of leadership by fostering mutual self-respect through genuine empowerment. Award-winning communicator, recognized for professionalism, accuracy, and empathy. Contributed to significant percentile increase in customer satisfaction as company representative. Facilitates measurable success when entrusted with mentorship. Innovative and organized problem-solver who resourcefully converts challenges into opportunities for growth. Confidently develops meaningful rapport with diverse stakeholders.
Overview
12
12
years of professional experience
Work History
Data Quality Specialist
Cohere
05.2023 - 12.2024
- Trusted with sorting and creating training data for enterprise focused large language model.
- Provided annotative suggestions for improved model responses based of level of engagement, accuracy, grammar and structure.
- Selected on multiple occasions as an initial contributor to new projects.
- Utilized company communication channels to remain consistently informed of policy updates, and address cross functional inconsistencies.
Customer Service Representative
AnswerPlus
01.2022 - 05.2023
- Selected for company-wide award as support agent who most consistently practiced founding values of respect, empathy, and professionalism.
- Recognized on multiple occasions for achieving among the lowest percentile error rates.
- Authentically reassured clients to promptly diffuse concerns.
- Accurately recorded targeted call details for company records and supervisor correspondence.
Front of House Representative and Trainer
Green Bar
07.2021 - 01.2022
- Instructed trainees on specific proportions for front-of-house recipes, ensuring discrepancies were promptly corrected.
- Responsible for teaching new team members how to operate and upkeep till.
- Reduced employee turnover rate by implementing rapport building tactics, which included leading with empathy and consistently communicating with highest level of respect.
- Carefully demonstrated correct housekeeping and product stocking procedures.
Customer Service Representative
Shoppers Drug Mart
06.2017 - 12.2017
- Contributed to 30% increase in Front of Store Customer Satisfaction Index.
- Instructed new employees on till operation and upkeep, product organization, and optimizing customer communications.
- Reliably advanced fundraising efforts by using an informed approach when offering donation option.
Business Operator
Student Works Painting
01.2017 - 03.2017
- Screened canvasser applications and organized in-person interviews of promising candidates.
- Successfully trained new recruits to expand client base.
- Closely supervised each trainee's performance and provided constructive feedback by pairing clear guidance with competency affirmation.
Tutor
Self-Employed
10.2012 - 06.2014
- Facilitated average 5% grade increase for all students using results driven approach and meaningful rapport building.
- Encouraged students to set and achieve personal academic goals, leading to sense of accomplishment and increased motivation.
- Capably covered multidisciplinary curricula with tact and learning methods tailored to each student.
- Provided dedicated support for students' personal struggles as required, ensuring they felt empowered to succeed.
Door-to-Door Salesperson
Toronto Star
09.2012 - 02.2013
- Consistently recognized as weekly top sales producer.
- Efficiently refined new team members' delivery to close sales and remain self-motivated.
- Emphasized each trainee's existing aptitude and indisputable strengths to approach guidance in most encouraging and motivational manner.
Education
Bachelor of Arts - Communication Studies
McMaster University
Hamilton, ON11-2024
Skills
- Award-winning professional communicator
- Excellent attention to detail
- Driven by result metrics
- Motivational leader
- Consistently accurate record keeper
- Resourceful problem-solver
- Reliably organized
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Data Quality Specialist
Cohere
05.2023 - 12.2024
Customer Service Representative
AnswerPlus
01.2022 - 05.2023
Front of House Representative and Trainer
Green Bar
07.2021 - 01.2022
Customer Service Representative
Shoppers Drug Mart
06.2017 - 12.2017
Business Operator
Student Works Painting
01.2017 - 03.2017
Tutor
Self-Employed
10.2012 - 06.2014
Door-to-Door Salesperson
Toronto Star
09.2012 - 02.2013
Bachelor of Arts - Communication Studies
McMaster University
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