Jessica Barua
Hamilton,ON
Summary
Developed strong foundation of leadership by fostering mutual self-respect through genuine empowerment. Award-winning communicator, recognized for professionalism, accuracy, and empathy. Contributed to significant percentile increase in customer satisfaction as company representative. Facilitates measurable success when entrusted with mentorship. Innovative and organized problem-solver who resourcefully converts challenges into opportunities for growth. Confidently develops meaningful rapport with diverse stakeholders.
Overview
12
12
years of professional experience
Work History
Data Quality Specialist
Cohere
Toronto, ON
05.2023 - 12.2024
- Trusted with sorting and creating training data for enterprise focused large language model.
- Provided annotative suggestions for improved model responses based of level of engagement, accuracy, grammar and structure.
- Selected on multiple occasions as an initial contributor to new projects.
- Utilized company communication channels to remain consistently informed of policy updates, and address cross functional inconsistencies.
Customer Service Representative
AnswerPlus
Hamilton, ON
01.2022 - 05.2023
- Selected for company-wide award as support agent who most consistently practiced founding values of respect, empathy, and professionalism.
- Recognized on multiple occasions for achieving among the lowest percentile error rates.
- Authentically reassured clients to promptly diffuse concerns.
- Accurately recorded targeted call details for company records and supervisor correspondence.
Front of House Representative and Trainer
Green Bar
Hamilton, ON
07.2021 - 01.2022
- Instructed trainees on specific proportions for front-of-house recipes, ensuring discrepancies were promptly corrected.
- Responsible for teaching new team members how to operate and upkeep till.
- Reduced employee turnover rate by implementing rapport building tactics, which included leading with empathy and consistently communicating with highest level of respect.
- Carefully demonstrated correct housekeeping and product stocking procedures.
Customer Service Representative
Shoppers Drug Mart
Hamilton, ON
06.2017 - 12.2017
- Contributed to 30% increase in Front of Store Customer Satisfaction Index.
- Instructed new employees on till operation and upkeep, product organization, and optimizing customer communications.
- Reliably advanced fundraising efforts by using an informed approach when offering donation option.
Business Operator
Student Works Painting
Hamilton, ON
01.2017 - 03.2017
- Screened canvasser applications and organized in-person interviews of promising candidates.
- Successfully trained new recruits to expand client base.
- Closely supervised each trainee's performance and provided constructive feedback by pairing clear guidance with competency affirmation.
Tutor
Self-Employed
Mississauga, ON
10.2012 - 06.2014
- Facilitated average 5% grade increase for all students using results driven approach and meaningful rapport building.
- Encouraged students to set and achieve personal academic goals, leading to sense of accomplishment and increased motivation.
- Capably covered multidisciplinary curricula with tact and learning methods tailored to each student.
- Provided dedicated support for students' personal struggles as required, ensuring they felt empowered to succeed.
Door-to-Door Salesperson
Toronto Star
Greater Toronto Area
09.2012 - 02.2013
- Consistently recognized as weekly top sales producer.
- Efficiently refined new team members' delivery to close sales and remain self-motivated.
- Emphasized each trainee's existing aptitude and indisputable strengths to approach guidance in most encouraging and motivational manner.
Education
Bachelor of Arts - Communication Studies
McMaster University
Hamilton, ON11-2024
Skills
- Award-winning professional communicator
- Excellent attention to detail
- Driven by result metrics
- Motivational leader
- Consistently accurate record keeper
- Resourceful problem-solver
- Reliably organized
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Data Quality Specialist
Cohere
05.2023 - 12.2024
Customer Service Representative
AnswerPlus
01.2022 - 05.2023
Front of House Representative and Trainer
Green Bar
07.2021 - 01.2022
Customer Service Representative
Shoppers Drug Mart
06.2017 - 12.2017
Business Operator
Student Works Painting
01.2017 - 03.2017
Tutor
Self-Employed
10.2012 - 06.2014
Door-to-Door Salesperson
Toronto Star
09.2012 - 02.2013
Bachelor of Arts - Communication Studies
McMaster University